Health Center Associate I (HCA I) - Duluth, MN

Health Center Associate I (HCA I) - Duluth, MN

Under immediate supervision of the Health Center Manager, the Health Center Associate I (HCA I) performs a wide variety of functions. As the first patient contact in the health center, the HCA I plays a critical role in shaping the experience of our patients. HCA Is are responsible for providing the highest level of customer service and patient care as well as supporting the operations of the health center. HCA Is are advocates in implementing our mission "Advancing and protecting sexual and reproductive healthcare for all." They may perform other related duties to support the health center operations as assigned.

We offer a comprehensive benefits package, including:

• Medical, Dental & Vision Insurance with equity-based premium tiers
• Free, virtual primary care for all employees enrolled in a medical plan:
• NICE HEALTHCARE. A free, virtual primary care for entire household (in-home available for qualifying locations). Services include: 80 free labs, free x-rays, and physical tests, live, virtual physical therapy, 550+ free medications and more!
• HealthiestYou Virtual Care for employees outside of NICE Healthcare's network.
• Proximal Health Helps members access high quality, cost-effective, providers for certain services and offers $1,500 tax free benefit when members choose a designated provider for eligible services
• Employee Assistance Program
• Continued Education Reimbursement: up to $500 per year & 2 paid CEU days.
• Flex Spending Account
• Life Insurance
• Eligibility for Federal Student Loan Forgiveness
• Paid time off: PTO starting at.05769 accrual rate per hour worked.
• 8 hours volunteer paid time off annually.
• 8 paid federal holidays & 2 paid floating holidays.
• Retirement: 403(b) with employer match, 50% for the first 6% deferred
• 8 weeks Paid Parental Leave
• Pet Insurance
• Bereavement Leave
• Earned Extended Leave
• Free subscription to Headspace App
• Time off to vote.
• Employee discounts for electronics, appliances, hotels, gift cards, apparel, cars, fitness memberships, groceries, and at Office Depot, Verizon, AT&T, Dell & more.

We also offer:

• Start date flexibility.
• Comprehensive paid training for all health services positions & flexibility with hours per week during training. Training includes classroom, mock clinic, and shadowing shifts.
• Shift differentials: $1.50/hour (weekend), $3.00/hour (evening), $4.00/hour (float/travel), $2.00/hour (Bilingual), and $3.00/hour (ultrasound)
• Travel reimbursement.
• Schedules created & sent out 6 weeks in advance.
• Option of picking up additional shifts, including at other locations other than your "home" clinic.

Minimum Qualifications:

• High school diploma
• One to two years customer service experience

Your Day-to-Day Responsibilities:

• Welcome all patients and visitors. Register patients for health center services. Answer phones, direct calls and reach out to patients as needed. Perform computer data entry, including patient demographics, insurance information, and appointment scheduling.
• Ensure all patients receive unbiased patient support and assistance, assess patient questions and direct to appropriate resources.
• Maintain patient medical records and obtain patient consent for forms as necessary. Appropriately handle requests for patient medical records.
• Collect, assess, and verify patient financial information and determine and confirm insurance coverage. Comply with all funding source requirements. Assess funding sources, aid patients in applying for and obtaining funding. Provide patients with resources for insurance navigation, financial counseling, and community sliding scale health centers.
• Accurately inform patients of potential costs for services. Assess and collect patient fees. Reconcile, prepare, and make bank deposits. Comply with all aspects of the cash handling policies.
• Prepare charge tickets for clinical staff coding. Charge post for clinical services and review charges for accuracy. Perform and reconcile charge reports.
• Ensure all patients are provided with information regarding donations and are asked for a donation at the time of checkout. Provide a summary of services for the transaction.
• Ensure all patients are asked to complete patient experience surveys.
• Follow all federal, state, and local laws regarding mandated reporting, abortion services, healthcare services and HIPAA.
• Perform all applicable inventory functions. Process and stock clinical supplies that are received.
• Perform in-health center refill and resupply requests within scope of practice, including curbside prescription delivery.
• Provide factual, unbiased information to patients seeking abortion.
• All health center staff are expected to participate in the onboarding of new employees and supporting the cross-training of established employees.
• Collaborate with and provide coverage as needed at health centers in assigned

Immunization Requirements:

• Hepatitis B vaccination records and titers
• Measles, Mumps and Rubella (MMR) vaccination records or proof of immunization
• Chicken Pox vaccination records or proof of immunization
• Tetanus shot documentation
• Tuberculosis PPD Skin Test that is no older than 12 months

About Us:

At PPNCS, we believe all people deserve the right, the freedom, and the opportunity to follow their personal ambitions and choose their own path toward a healthier, more meaningful life. That's why we protect, promote, and provide comprehensive and progressive sexual and reproductive health care for generations of people and families with empathy, care, and respect. We are looking for passionate, dedicated staff who are eager to make positive contributions to their community and to the Planned Parenthood mission. To learn more: Our Mission.

When you work for Planned Parenthood, you make a difference in the lives of those we serve by affirming the human right to reproductive health and freedom.

Planned Parenthood is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, sex, gender identity or gender expression, national origin, age, veteran status, marital status, religion, sexual orientation, size, disability, socioeconomic status, or status regarding public assistance. Planned Parenthood is committed to encouraging and promoting diversity as well as providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Planned Parenthood is dedicated to an equitable and inclusive work environment and encourages all interested candidates to apply regardless of initial skill set.

*Any job offer will be contingent upon the results of a background investigation.* This position is included in the SEIU bargaining unit, and depending on state law, requires union dues be deducted from employee paychecks in an amount up to 2.25% of gross pay.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.