Program Assistant (Charleston)

Program Assistant

Are you passionate about making a real difference in people's lives? Join our team at the Office of Mental Health where we are dedicated to providing compassionate and accessible care to our community. We are seeking a Program Assistant who is motivated to help individuals and families navigate life's challenges and achieve long-term wellness. If you want to use your skills to build a healthier, more resilient community, we encourage you to apply.

This position is located at the SC Department of Behavioral Health and Developmental Disabilities (DBHDD) - Office of Mental Health, Charleston Dorchester Mental Health Center - Charleston Clinic -2100 Charlie Hall Blvd., Charleston, SC 29414.

Under general supervision of the Administrative Coordinator, the Program Assistant will provide administrative support to Intake and Emergency Services at the Charleston Dorchester Mental Health Center, hospital funding, reporting, and other administrative support to the Charleston Clinic.

Responsibilities for the Program Assistant:

• Meet with patients and families to complete all intake paperwork, including the signing of consents, obtaining, and completing billing and insurance information. Provide quality customer services when answering phones and meeting with patients and families.
• Complete data entry into electronic health record and obtains/verifies billing and demographic information. Utilizes portals for verification or calls to verify insurance.
• Provide complex clerical duties for supervisors of the programs associated with the Assessment/Mobile Crisis Unit as well as the Administrative Coordinator and team. Assist the Program Director and Coordinator with required monthly reports, data compilation, and other tasks as assigned.
• Provide any additional administrative support assigned such as intakes and discharges, entering and updating data in electronic health record, scanning documents, cross training to fill in for all administrative areas, duties, tasks and covering administrative functions in other areas of the Center.
• Complies with all applicable BHDD Quality Improvement, Corporate Compliance and Cultural Competence policies, procedures, regulations and all Federal and State laws as well as attend all trainings classified mandatory by Federal and State regulations.
• Attend individual supervisory sessions, team and quarterly service area meetings. Attend Center-wide staff meeting and periodic in-services.

Minimum and Additional Requirements

• A high school diploma and two years of clerical experience or an associate degree in secretarial science or other related field, or three years of clerical experience
• Type at a corrected rate of 35 wpm

Additional Requirements:

• Must be able to lift 5 pounds and have reliable transportation to work.
• May have to cover other admin areas, as needed.

Preferred Qualifications

• Experience with electronic health records.

Additional Comments

The Department of Behavioral Health and Developmental Disabilities is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

The Department of Behavioral Health and Developmental Disabilities offers an exceptional benefits package for full time (FTE) employees:

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children.
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
• Retirement benefit choices *

*Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.