UI & UX Designer - Advanced

Independence Pet Group (Pumpkin) is seeking a Senior Product Designer for the Experience team to design, scale, and continuously improve a wellness membership club. This onsite role in New York, NY focuses on creating end-to-end experiences for pet parents and supporting iteration from discovery through launch and insights. Role Responsibilities Thought partnership: Collaborate with wellness pod leads across product and engineering to internalize product vision, align on goals, and contribute fresh perspectives for better serving pet parents and business objectives. User journey mastery: Understand the end-to-end pet owner experience, including preventive care alongside accident and illness needs, balancing lifelong health aims with everyday micro-needs. Planning and alignment: Coordinate annual goals, quarterly initiatives, and sprint planning so day-to-day execution ties directly to higher-level outcomes. Culture and collaboration: Promote a customer-centric culture by advocating for pet parents and veterinarians, elevating CX across the organization through cross-functional engagement. Adaptable design thinking: Adjust design methods to scope and complexity, prioritizing maximum impact as measured by customer learnings, leads, sales, or satisfaction metrics, without forcing a single rigid process. Fidelity according to need: Select the right tools for the job, using sketches or wireframes that clearly communicate product rationale even when visual fidelity is not the priority. Design systems thinking: Create scalable experiences using shared design systems and patterns, accounting for the ripple effect of UI/UX decisions and ensuring design effort matches user value. Outcome focus: Integrate metrics into the design process, validating solutions with data and user insights and continuously learning. Tool-agnostic prototyping: Use both established and emerging tools to produce interactive experiences quickly, including Figma, Cursor, Claude, Adobe CS, and low/no-code platforms. Modern tech and AI adoption: Incorporate emerging tech, AI tools, and automated workflows to increase product velocity while balancing speed with privacy and craft. Challenge the status quo: Apply a fresh, courageous perspective to the pet insurance space by building and demonstrating prototypes rather than only presenting ideas. Required Qualifications Experience: 5+ years of experience in UX, product design, and/or product-adjacent front-end development. Digital product design: Experience designing successful digital products with focus on user experience, conversion rate optimization (CRO), and growth or purchase funnels. Insight generation: Ability to gather actionable insights efficiently without overly rigid research processes. Tools and systems: High proficiency with modern design tools and design systems, with a strong interest in AI integrations and low/no-code tools. Cross-functional influence: Ability to inspire, collaborate with, and communicate effectively across engineering, product, and business stakeholders. Analytical strength: Strong analytical skills with a track record of converting complex constraints into clear, high-impact user experiences. Research capability: Strong research skills with the ability to fine-tune approach to the specific unknowns or questions to answer. Domain connection: Prior work, background, or volunteer experience in pet, veterinary, or health and wellness spaces. Community involvement: Active involvement or thought leadership within the design and product community, plus a strong professional network within tech or design. Personal fit: A great human being who genuinely loves animals. Communication and presentation: Strong communication and presentation skills. Collaboration and problem-solving: Demonstrated ability to collaborate with and inspire cross-functional teams, with excellent analytical and problem-solving skills. Design and Product Technologies Figma Cursor Claude Adobe CS Low/no-code platforms Compensation Base pay range: USD 149,880 to 187,349 per year. This position is not eligible for bonus or incentive pay. Benefits Comprehensive full medical, dental and vision Insurance Basic Life Insurance at no cost to the employee Company paid short-term and long-term disability 12 weeks of 100% paid Parental Leave Health Savings Account (HSA) Flexible Spending Accounts (FSA) Retirement savings plan Personal Paid Time Off Paid holidays and company-wide Wellness Day off Paid time off to volunteer at nonprofit organizations Pet friendly office environment Commuter Benefits Group Pet Insurance On the job training and skills development Employee Assistance Program (EAP) Location and Work Mode New York, NY (onsite) Interview Technology and Text Messaging Notices Interview technology notice: Phone and video interviews or screenings may be recorded and transcribed using interview technology to support the recruitment process. By continuing with the interview, you consent to this use. Text messaging notice: If you provide a mobile phone number, you may receive job-related communications via text message. You may opt out of text communications at any time by replying "STOP". #J-18808-Ljbffr Independence Pet Group