Client Service Associate

Job Title

Individual Contributor

Job Description

As an individual contributor, this role supports client service officers and institutional services advisors in the accurate and timely administration of client accounts. The position assists with operational, administrative, and compliance-related activities to help deliver high-quality client experience while ensuring adherence to bank policies, procedures, and regulatory requirements.

Responsibilities

Client Relationship Support: Serves as a key liaison between clients, client service officers, advisors, and internal and external partners. Contributes to maintaining positive client relationships by responding to inquiries and supporting service delivery needs.

Account Administration and Coordination: Analyzes and resolves information and transaction requests while coordinating with the middle office to ensure timely and accurate processing. Maintains account records and documentation in accordance with established standards. Compliance and Regulatory Support: Contributes to compliance and audit requirements by monitoring assigned accounts for adherence to policies, procedures, and regulatory obligations. Reviews documentation, identifies issues, and supports timely resolution.

Process Improvement and Operational Effectiveness: Identifies and recommends process improvements to enhance efficiency, accuracy, and service quality. Contributes to special projects and supports team operations during peak periods as needed.

Professional Documentation and Reporting: Prepares presentations, spreadsheets, correspondence, and reports using sound judgment and attention to detail to support client, advisor, and leadership needs.

Performs other responsibilities and duties as assigned.

Qualifications

Bachelor's degree in a related field. Equivalent work experience or certification(s) may be considered in lieu of degree.

Minimum 2 years of experience in charitable foundations, institutional services, investment services, trust services, or a related financial services environment.

Working knowledge of trust laws, regulations, and provisions with the ability to read and interpret trust documents. Understanding of general accounting principles and prior customer service experience required.

Proficient with Microsoft Office applications.

Advanced knowledge and skill proficiency in detail orientation.

Intermediate knowledge and skill proficiency in account administration, accuracy and efficiency, analytical thinking, communication, customer experience, laws and regulations, organization, product and service knowledge, and technology literacy.

Basic knowledge and skill proficiency in cross-functional collaboration.

Ability to manage competing priorities, and exercise sound judgment while working independently in a regulated environment.

As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.

Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow.

We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit

Required Skills

Account Administration

Accuracy & Efficiency

Analytical Thinking

Communication

Cross-Functional Collaboration

Customer Experience

Detail Orientation

Laws & Regulations

Organization

Product/Service Knowledge

Technology Literacy

Job Info

Job Identification 3003188

Job Category Wealth Management

Posting Date 02/13/2026, 11:01 PM

Job Schedule Full time

Locations 130 Merchant St, Honolulu, HI, 96813, US

Salary $40.310.00-$69,030.00 Annually