Host

Host

Host Reports To: Bar Manager, Front of the House Manager, General Manager and/or other members of the management team depending on store structure.

Job Summary

Provide friendly, responsive service to create an exceptional dining experience for all of our guests, by welcoming and warmly greeting guests on arrival. Manage the efficient and timely seating of our guests to a table that best serves their wishes.

Activities & Responsibilities Primary

• Promote, work, and act in a manner consistent with the mission of Legacy Restaurant and its affiliates to include Mellow Mushroom, Burrito Gallery and The French Pantry: To provide a unique and extraordinary experience to all in a manner that earns loyalty from guests and team members.
• Warmly and graciously greet all guests and seat them at tables or in waiting areas.
• Open the front door for guests entering or leaving the restaurant when possible.
• Provide guests with menus and inform them of their server's name upon seating.
• Record guest names and the number of people in party and provide guests with estimated waiting time when immediate seating is limited.
• Assign guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
• Call out name and number of party when tables become available.
• Speak with guests to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
• Answer telephone calls and respond to inquiries or transfer calls.
• Maintain contact with kitchen staff, management, serving staff, and guests to ensure that dining details are handled properly and customers' concerns are addressed.
• Inspect dining and serving areas to ensure cleanliness and proper setup.
• Inform guests of establishment specialties and features.
• Receive and record guests' dining reservations.
• Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
• Direct guests to coatrooms and waiting areas such as lounges.
• Relay messages to servers and bussers as needed.
• Thank guests as they leave and invite them to return.
• Attend all scheduled employee meetings and offers suggestions for improvement.
• Coordinate with and assist fellow employees to meet guests' needs and support the operation of the restaurant.
• Fill-in for fellow employees where needed to ensure guest service standards and efficient operations.

Supplemental

• Take and prepare to-go orders.
• Operate cash registers to accept payments for food and beverages.
• Supervise and coordinate activities of server staff to ensure that patrons receive prompt and courteous service.
• Order or requisition supplies and equipment for tables and serving stations.
• Assist with preparing and serving food and beverages.

Tools & Technology

• Carbonated beverage dispenser
• Cash registers
• Commercial use coffee or iced tea makers
• Ice dispensers
• Non-carbonated beverage dispenser
• Personal computers
• Pocket calculator
• Point-of-sale terminals and workstations
• Aloha Point-of-Sale software
• Special purpose telephones
• Touch screen monitors
• Calendar and scheduling software
• Table management or reservation software
• Office suite software (Microsoft Office)
• Operating system software
• Spreadsheet software (Microsoft Excel)

Minimum Qualifications

• Able to understand and speak using the predominant language(s) of guests
• Able to work in a standing position for long periods of time (up to 5 hours)
• Exceptional grooming habits.

Compensation: Average of $10 to $15 an hour (hourly wage plus tips)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Mission

To provide a unique and extraordinary experience to all in a manner that earns loyalty from guests and team members.

Vision

We will be recognized as an extraordinary leader in the hospitality industry through the passionate pursuit of excellence across all our endeavors.

Values

Integrity

We will be open and honest in all activities. We will always do the right thing.

Guest Focus

We are engaging, responsive, and flexible in providing the highest level of extraordinary hospitality to our guests.

Respect

We value the team, and the guests, while embracing diversity and treating individuals with courtesy and politeness in all interactions.

Community Volunteerism

Our business decisions are guided by a shared commitment to being active and responsible members of the communities in which we work and live.

Loyalty

We are dedicated to the mission of Legacy Restaurant Group, and we are all personally accountable for upholding and advancing its vision.

Pursuit of Excellence

We will seek excellence in everything we do in an effort to create an extraordinary culture that achieves the highest levels of success by all performance measures.

The success of our restaurants is a direct reflection of the talent and dedication of our extraordinary team members. From the kitchen to the dining room, every team member plays a vital role in our pursuit of the perfect guest experience. We are committed to attracting the best in the industry while treating each person with respect and dignity. You will be entering an environment where your hard work truly makes a difference and helps us in our pursuit of exceptional quality. We value the skills, strengths, and perspectives of our diverse team, and depend upon each other to cultivate an atmosphere that is disciplined as well as rewarding. We are continually sharing ideas and learning in order to improve our organization and ourselves.

Hospitality is a key ingredient for creating an exceptional dining experience, and great hospitality begins with a simple smile and genuine warmth. Smiles not only impress and welcome our guests, but also energize our teammates.

We approach food and service as an art form requiring grace, finesse, and sophistication. Acting with care ensures that efficiency never becomes haste and quality never suffers for convenience. Through thoughtful presentation of oneself and our food, we show respect for our ingredients, our buildings, our guests, and our colleagues.

Attention to detail is most important in hospitality and service. Often times the smallest things are the most memorable part of a guests visit. Every detail contains an opportunity to leave a lasting impression.

We hope your time with us will be fulfilling on many levels. It is our sincere wish to share the message of hospitality with you as a tool not only for the restaurant, but also for your daily life.