Customer Support Coordinator

Job Description

Job Description

Crestfield Talent is seeking a reliable Customer Support Coordinator to assist with day-to-day customer communication and service coordination. This role focuses on responding to requests, keeping customer information organized, and helping ensure questions are routed and resolved efficiently.

The position is a good fit for someone who communicates well, stays organized, and is comfortable handling multiple customer requests throughout the day.

Responsibilities

• Respond to customer questions by phone and email

• Document customer requests and update account information

• Route service issues to the appropriate internal team

• Follow up on open requests and pending items

• Maintain accurate customer records

• Assist with scheduling and service coordination

• Provide general support for customer-facing teams

• Help maintain a professional and responsive customer experience

Qualifications

• Strong verbal and written communication skills

• Good organization and attention to detail

• Comfortable using computers and basic business software

• Able to manage multiple customer requests

• Dependable and professional

• Previous customer service or office support experience is helpful

Skills

Customer Service • Customer Support • Email Communication • Phone Support • CRM • Scheduling • Customer Relations • Problem Solving • Organization • Time Management • Teamwork

Position Highlights

• Full-time schedule

• Paid training

• Professional work environment

• Customer service and coordination experience

• Opportunities for advancement