Mgr- Volunteer & Development

Northern Light Eastern Maine Medical Center

Department: Volunteer Services

Position is located: Northern Light Eastern Maine Medical Center

Work Type: Full Time

Hours Per Week: 40.00

Work Schedule: Variable Hours

Summary:

This position develops strategies to improve engagement and manage activities under our Pathways to Healthcare program designed to engage the early workforce population, including but not limited to recruitment, learning and development, shadowing, career exploration, diversity and other activities aimed at developing our future workplace environment through partnerships with local high schools, JMG programs, tech programs, and other youth-focused career development programs. In addition, this position supports all functions of the Volunteer Services office and the Director of Community Engagement. The Early Workforce Development and Volunteer Manager helps recruit, supervise and provide direction, coordination, and consultation for all functions of all volunteer programing at the medical center. Oversees and manages day to day operations of the Community Engagement Office and Serves as the liaison between Volunteer leads and volunteers.

Responsibilities:

• Oversees operation of Pathways of Healthcare program, which requires close coordination with all staff.

• Work directly with Director of Community Engagement, Human Resources, Medical Education, Clinical Education and Talent and Recruitment on establishing a strategic plan for the program’s growth in alignment with organizational goals to attract and retain valuable and diverse employees.

• Help coordinate and support non-clinical internship and job shadow experiences to create meaningful experiences.

• Develop, execute and evaluate internal communication plan for Pathways to Healthcare program to ensure the vision, values, initiatives and organizational information are communicated consistently and effectively.

• Help develop and implement the company’s diversity initiatives and strategies to attract, hire, and maintain a diverse workplace through targeted campaigns towards the youth population.

• Lead the development and execution of early workforce engagement programs and foster the company’s culture ensuring all initiatives/activities are promoted and delivered.

• Organize special events, including but not limited to career exploration days, youth career fairs, program outreach, etc.

• Assess programs and events, feedback, and involvement in considering creative ideas and needs.

• Guide, train, and engage staff in early workforce programming and ensure appropriate legal and organizational compliance is followed.

• Track participation and engagement efforts for reporting.

Other Information:

• Excellent interpersonal skills are necessary. Must be able to hear and verbally communicate with volunteers, patients, family members, physicians, healthcare professionals, etc.

• Belief in the concept of volunteerism and knowledge of the principles, practices, methods and techniques used in the recruitment, interviewing, screening, selection and placement of volunteers.

• Knowledge of Volgistics, web based volunteer data management software preferred • Database management, desktop publishing and internet/website experience and proficiency.

• Experience as a volunteer, preferably in a leadership role and with youth.

• Experience in a supervisory capacity, volunteers or employees.

• Thorough knowledge of the principles of office management and office procedures, systems and equipment.

• Word processing experience and proficiency.

• Ability to establish and maintain effective working relationship with volunteers, coworkers, managers, other hospital personnel at all levels of the organization, board members and the general public.

• Ability to make independent decisions in accordance with established policies and procedures, and ability to deal with problems in a courteous, tactful manner.

• Ability to deal with stressful situations and diverse nature of work.

• Ability to plan, organize and prioritize work in accordance with goals and objectives of the department, and to gather, analyze and present facts in a logical, coherent manner, both orally and in writing.

Competencies and Skills

• Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed.

• Acts Strategically: Creates effective plans that anticipate future consequences and opportunities and is able to connect the day to day operations to longer-term objectives, shifts in the industry, and system goals.

• Adobe Acrobat

• Applies Business Acumen:Demonstrates knowledge of current and future trends that impact organizational success. Applies proven practices and business theories to get results that meet financial as well as other business goals. Recognizes opportunities for new services and products and acts accordingly, taking measured risks into consideration. Possesses a thorough knowledge of their field and independently carries out their work in accordance with professional standards of the profession.

• Experience with MySQL, Oracle, SAP, SQL Server.

• Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.

• Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit.

• Develops Self and Others:Takes responsibility for engaging in professional self-development activities and programs. Strives to gain insight into their own values, strengths and weaknesses, interests and ambitions and takes action in order to enhance competencies and skills when possible. As a leader, encourages and guides employees towards growth opportunities to enhance performance and help them reach goals. Reviews and analyzes employees' strengths and weaknesses to distinguish their talents and development needs, and to ensure they are enhanced appropriately.

• Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.

• Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.

• Fosters Innovation: Employs and encourages the use of meaningful creativity in solving challenges. Proactively identifies opportunities and uses new approaches to enhance processes, systems and services. When appropriate, suggests or initiates new strategies, products, services, and markets.

• Influences and Inspires: Builds enthusiasm and commitment among others to move in a desired direction and models it personally. Creates a compelling vision of success that motivates workplace initiative and energizes others to follow. Provides direction and guidance to encourage cooperation between team members in order to attain an objective. Has the ability to appropriately influence others' actions and decisions with and without express authority.

• Human Capital, Supply Chain and Financial Software.

• Types at 60+ words per minute. (only to be used as a condition of employment)

• Spreadsheet application with the ability to use calculations, formulas, graphing tools, pivot tables, and a macro programming.

• Word processing, spreadsheets, data entry, database experience and other computer related skills.

• Email application with the ability to manage email as well as calendars, managing tasks and contacts, note taking, journaling, and web browsing.

• Presentation software with the ability to create presentations with the ability to incorporate animation, audio, video, time delays, as well as designing themes and variants with animations and effects.

• MS Teams

• Word process application with the ability to create and edit documents, format, use tables, apply footnoting, create table of contents and mail merge techniques.

• Multi-line phone, scanner, photocopier, fax, and internet.

• Promotes Health and Safety: Promotes a healthy and safe environment for patients, employees and visitors. Advocates and models healthy physical and mental health behaviors even in challenging circumstances. Sets high quality standards and strives for continuous improvement and quality assurance by reporting and encouraging others to report near misses and safety issues.

• Public Speaking

• Resolves Conflict: Promptly acts to find alternatives/solutions when team members disagree. Addresses issues in a direct, honest, and appropriate manner. Handles conflicting interests diplomatically and helps to solve them. Transforms difficult situations into teachable moments using respect and accountability .

• Business intelligence and data analysis software.

• Experience in developing a website for the internet/intranet.

• Zoom

• Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.

• Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation.

• Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.

• Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

Education

• Required Bachelor's Degree

• Volunteer management coursework or certification, workforce development trainings and courses as relevant and available.

Required Experience

• 2 year/years of Relevant Work Experience

• 2 year/years of Technical Experience

Working Conditions

• Lifting, moving and loading 20 to 30 pounds.

Northern Light Eastern Maine Medical Center is a 411- bed, regional tertiary care hospital and an American College of Surgeons-verified Level II Trauma Center. Located in Bangor, Maine, it serves as the principal referral center for a patient population of 500,000 residents across the northern two-thirds of the state. The medical center provides comprehensive inpatient and outpatient services, including advanced surgical care, neurosciences, cardiovascular medicine, oncology, and critical care.

Eastern Maine Medical Center is the base for LifeFlight of Maine, a critical care air medical transport program that conducts nearly 900 missions annually, ensuring timely access to specialized care for rural and remote communities. As a member of Northern Light Health, the medical center is part of an integrated statewide health system comprising nine hospitals, numerous primary and specialty care practices, long-term care facilities, home health and hospice agencies, and emergency ground and air transport services. This integrated model supports coordinated, patient-centered care across the continuum.

Eastern Maine Medical Center plays a central role in advancing clinical quality, operational efficiency, and health equity throughout the region. It is actively engaged in clinical education and serves as a training site for medical students, residents, and fellows through affiliations with academic and professional institutions.

Bangor, Maine offers a stable and supportive environment for healthcare professionals. The region is home to high-performing public and private schools, including the University of Maine’s flagship campus in Orono. Bangor International Airport provides convenient commercial air service with direct and connecting flights to major US hubs. The area also offers access to a wide range of cultural, educational, and recreational opportunities, with outdoor activities available year-round in Maine’s forests, lakes, mountains, and coastal regions. Northern Light Eastern Maine Medical Center is a strategic hub for clinical excellence, innovation, and community health in northern New England.

Questions? Contact Talent Acquisition: phone: 207-973-7100email: View email address on click.appcast.io

EMMC, Bangor, Maine, Level 2 Trauma Center, hospital, Cancer Care, Lifeflight

Position Mgr- Volunteer & DevelopmentLocation US:ME:Bangor | Leader - Non Clinical | Full TimeReq ID 89543