Customer Care Specialist

Customer Care Specialist

Campers Inn RV is looking for a Customer Care Specialist. This role is responsible for providing an excellent first impression of Campers Inn by achieving and sustaining a high level of hospitality, customer satisfaction, and loyalty.

At Campers Inn RV, we're more than a dealershipwe're a team driven by purpose, innovation, and a commitment to helping people enjoy the RV lifestyle and find their AWAY. Our vision is to be the RVer's Trusted Resource for our employees, customers, and partners, and to lead the industry through forward-thinking ideas and positive change. As we continue to expand across the country and prepare for global growth, we're proud to offer meaningful career paths, strong development opportunities, and the chance to make a real impact in the communities we serve.

Founded in 1966 by Art and Fran Hirsch, Campers Inn RV has grown into the Nation's Largest Family-Operated RV Dealership, with nearly 50 locations in over 20 states. Our family-focused roots still guide us todaytreating every employee and customer with fairness, respect, and genuine care. We believe in living our core values of Integrity, Teamwork, Continuous Improvement, and Sustainability in everything we do.

Our dedication to excellence has earned us national recognition. Since 2010, we've been named a Top 50 RV Dealership in the U.S. every year and were recently honored by RVBusiness as one of the Top 5 Blue Ribbon RV Dealerships in the industry.

Join Campers Inn RV and be part of a company where your career can grow, your contributions are valued, and your work truly makes a difference.

What We Offer

• Ongoing career development opportunities: Specialized job training, certifications, and professional development, and assistance in continuing education
• Comprehensive health and welfare plan to all full-time employees (30+ hours/week), including:
• Major Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance (Basic, Supplemental, Spouse, and Child available)
• Employee Assistance Program (EAP)
• Paid Time Off
• Qualified retirement plan (401k) with Employer Match
• Fair and competitive compensation

Essential Job Functions

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

• Greeting and assisting all service and Crown Club customers in a professional and timely manner
• Answering and routing incoming calls efficiently
• Taking accurate messages for advisors and ensuring timely communication
• Assisting with service scheduling as needed
• Directing customers to proper departments or manufacturer customer care when applicable
• Processing payments and accurately closing work orders upon receipt of funds
• Maintaining proper documentation and transaction accuracy
• Supporting overall service department communication and flow

Qualifications

• Education:
• High School Diploma or equivalent is required
• License & Certifications:
• Experience:
• A minimum of one year experience preferred.
• Experience in RV or automotive dealership environment is preferred.
• Abilities:
• Exceptional interpersonal and telephone skills
• Effective verbal and written communication skills
• Ability to multi task in a fast paced environment
• Professional personal presentation
• Customer service oriented
• Information management
• Organizing and planning
• Attention to detail
• Reliability
• Proficiency in Microsoft Suite office
• Knowledge or ability to learn company system applications, such as Systems2K and other applicable software
• Ability to bed or sit for long periods of time
• Ability to be able to reach above shoulders and lift a minimum of 50 pounds
• Ability to continuously engage in visual activities, such as use of computer, files, and reports

Camper's Inn RV is proud to be an Equal Opportunity Employer and Drug Free workplace. We are committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Camper's Inn RV makes hiring decisions based solely on qualifications, merit, and business needs at the time.