Operations Lead

About Calvis

• Calvis is making the physical security industry AI-native. Today the industry is outdated, fragmented, and runs on pen and paper. With Calvis, humans + AI work together to secure the world.
• Our marketplace connects businesses with vetted security guards who work every shift using our AI copilot. It briefs them, takes their reports, and helps them do a great job. Meanwhile, every shift generates data that continuously makes our AI better.
• Clients across the country, from critical infrastructure to manufacturing facilities, trust Calvis to help keep them safe.

Why join?

• We're growing fast, and there's a lot of ground to cover.
• We need someone senior enough to come in and rework how Ops runs.
• You'll work as a strategic thought partner to our COO, solving problems we don't have answers to yet, not executing a playbook that already exists.

The role

• Keep the trains running across teams. Be the workflow conduit between departments and hold both individuals and departments accountable.
• Help the supply team increase our value to agencies. We want agencies to prioritize Calvis and rely on us heavily, that means being a genuinely great partner to work with, not just another client on their roster.
• Build out the functionality and process to bring on net-new guards before we're scrambling for them, and make sure we're retaining the guards we already have.
• Drive quality, beyond the basics. We already track whether guards show up on time, you'll build the next layer: are they doing what the AI copilot instructed them to do (patrols, greeting at the door, etc.), and are we tracking and coaching against it.
• Grow and strengthen our agency network. Find creative ways to source, onboard, and retain agencies, and build a lightweight, high-ROI training protocol that reinforces good app usage across agencies and guards.
• Own the metrics that matter. Monitor and evolve the key dashboards as the business changes: CSAT, service levels, supply vs. demand, and whatever comes next.
• Find margin without cutting corners. Look for creative ways to expand margin while continuing to increase the value we deliver to agencies and guards.
• Be the escalation point. Make sure agency payouts go out on time, timesheets are properly reviewed, and you're the one agencies and customers can come to when something goes sideways.
• Work with the product engineering team to prioritize the most important operational fixes and spec them out properly so engineers can work on what matters most.

Who you are

• You've got 5-7 years of experience and real chops in leadership and problem-solving.
• You've defined processes from scratch and held yourself (and others) accountable to metrics.
• You've worked in tech, ideally somewhere with an offline, real-world component, so you understand what it's like when the product depends on people showing up and doing things correctly in the physical world.
• You're a doer, first and foremost.
• You're organized, detail-oriented, and bring a great attitude even when things are messy which, in a startup, they often are.
• You're cool under pressure. Things will go sideways. You don't get overwhelmed, you figure it out, and if you don't have what you need, you go get it.
• You communicate exceptionally well. You can dig into the root cause of a problem quickly and clearly articulate what needs to happen next.