Client Services Representative

Merrimack Veterinary Hospital is a well-established 5‑doctor veterinary hospital offering care for feline, canine, and exotic pets 6 days a week. We are seeking a friendly and enthusiastic front‑office team member. The role involves greeting clients and patients, answering phones, scheduling appointments, filling medications, and admitting and discharging clients. This is not a typical receptionist position – it requires a terrific people‑person who loves animals, is a strong multi‑tasker, and has outstanding customer service skills. Responsibilities Greet clients and patients Answer phones and schedule appointments Fill medications and manage check‑in/check‑out for all clients Admit and discharge clients Handle money, write checks, and process samples Maintain cleanliness and pharmacy supplies Use Avimark software (previous experience preferred but not required) Collaborate with veterinarians, kennel staff, and groomers Work Schedule Generally works weekdays with 1–2 scheduled Saturdays per month May need to cover weekends, holidays, or staff absences and emergencies Requires flexibility and cooperation with scheduling Physical Requirements Lift up to 40 pounds safely Handle dogs, cats, birds, and pocket pets with confidence and safety Communicate effectively with staff and clients in person and via telephone Endure periods of heavy workload or high stress Tolerate high noise levels and strong/unpleasant odors Work with frequent interruptions Open and close the building independently Qualifications Excellent customer service skills, sense of humor, strong work ethic to handle varying staff, client, and animal demands Excellent telephone skills including voicemail, call forwarding, and message taking Experience observing death, dying, and euthanasia in small animals Experience with Windows computer systems High school diploma required; courses in technician/reception training or equivalent welcome Benefits Medical health insurance 401(k) & Roth retirement plan Paid time off and holidays Pet medical discounts Compensation commensurate with skill level and training Equal Opportunity Employer NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. #J-18808-Ljbffr