Operations Coordinator - Orlando

OPERATIONS COORDINATOR - CARTIER, ORLANDO Job Mission: The Operations Coordinator contributes to the overall commercial success of the boutique by upholding Maison compliance and achieving operational excellence. Key Responsibilities Ensure proper understanding and execution of all Maison policies and procedures within the boutique; champion and influence compliance among the broader team. Coordinate efficient opening and closing procedures. Ensure proper movement of product in/out of boutique including shipments, transfers, consignments and internal movement while maintaining quality control and preventing stock losses. Consistently demonstrate excellent care and proper product handling, following appropriate packing, shipping, and receiving procedures particularly for high value creations. Monitor financial aspects of boutique sales; ensure daily transactions and proper paperwork are submitted to respective corporate teams timely and accurately. Support other transactional flows (ecommerce, etc.) to ensure efficient business operations and a seamless client experience. Coordinate inventory control processes (daily, weekly, monthly counts and stock movements) to ensure a successful annual inventory. Uphold Cartier standards within the boutique environment, including maintenance, third‑party vendors, tools, technology, and equipment. Partner with client‑facing teams to manage boutique supply inventory, including replenishment and 5S strategies for optimal storage organization. Assist with care service responsibilities such as client repair flow, execution of reports, and monthly inventory/reconciliation. Support overall success of boutique audits; partner with management to implement and execute action plans. Participate in daily set‑up and break‑down for opening/closing as needed. Exercise strong communication and problem‑solving skills by partnering effectively with boutique management and peers. Assist with special projects as needed. Consistently reach and aim to exceed all KPIs. Develop fundamental brand knowledge to convey Cartier heritage and values. Remain current on industry news, local/global competition, and community connections. Share and collaborate with region and network peers on operational best practices. Qualifications Education: Associate’s or Bachelor’s degree preferred. Industry experience: Previous operations experience in luxury retail, service, or hospitality industry is a plus. Technical skills: Excellent computer skills and use of technology; MS Office required; SAP knowledge preferred. Language skills: Additional language skills are a plus. Availability: Must be available to work retail hours (including weekends) and travel for trainings as needed. Personal skills: Ability to work in a fast‑paced, evolving environment; excellent analytical, organizational, and interpersonal communication skills. Strong understanding of client service needs and priorities (internal and external). Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision. Collaborative approach with a “can do” attitude. Intellectual curiosity and passion for learning. Benefits Comprehensive benefits program including medical, dental, and vision coverage. Health savings and flexible spending accounts. Employee assistance program. Life insurance, disability benefits, and a 401(k) with employer match. Wellness reimbursement benefit and paid time off. Volunteer time off for community service. #J-18808-Ljbffr