Veterinary Receptionist/Client Service Representative

Job Description

Job Description

Vista Vet Animal Hospital & Pet Lodge seeks a Client Service Representative to join our Reception team! Our CSRs serve a vital role as the first and last point of contact with clients and their pets. As the face of the hospital, they greet visitors with warmth and compassion, fostering trust in the veterinary team and ensuring a welcoming atmosphere.

This is a Full-Time position with flexible scheduling options and availability is needed Monday-Friday & rotating Saturdays.

Key Responsibilities:

• Greet clients and pets with warmth and professionalism

• Answer phones, schedule appointments, and manage client communications

• Maintain accurate records and handle payments

• Support the veterinary team with administrative tasks

• Keep the front desk area clean and organized

Full-Time Benefits and Compensation**

• Compensation: $19-$22 per hour, for each hour worked*

• Health Package: Medical, Dental, and Vision Insurance (with HSA options)

• Life Insurance and Disability

• Employee Assistance Program

• 401k (with company match starting Jan. 2027)

• Paid time off in accordance with site policy and applicable law

• Long-term professional growth

Minimum Qualifications & Skillset:

• 1+ years of experience in a customer service, reception, or client-facing role

• Previous veterinary receptionist or healthcare-related front-desk experience preferred

• Excellent organizational skills and attention to detail

• Friendly and professional demeanor

• Team-player attitude with strong communication skills

• Ability to stay calm under pressure

• Punctual, dependable, and comfortable in a fast-paced setting

Join Our Team!

At Vista Vet, we believe in the power of teamwork. Every day, we come together to ensure success and support each other in a nurturing learning environment. If you're eager to grow and learn, we're here to train you in a safe and supportive atmosphere.

While the job description may be similar to other veterinary reception positions, our environment truly sets us apart. Your day might consist of groaning at Dad jokes from your co-workers, but we are committed to your growth and success. We offer training and support in a fun and engaging environment. If you're ready to be part of a team that values growth, teamwork, and a positive atmosphere, we'd love to hear from you!

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*To determine specific pay Company will consider the following factors: the applicant’s education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors.**During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law.WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws.Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.