Relationship Manager, ISO Channel

Job Description

Job Description

Unlock Your Potential with Quantum ePay® We're a growing fintech company focused on delivering innovative payment processing solutions and merchant technology that helps businesses lower costs, earn more, and operate with confidence.

We are seeking an experienced and highly motivated Relationship Manager to support and grow our Independent Sales Organization (ISO) and Agent Partner Channel. This role will serve as the primary point of contact for a portfolio of ISO partners across low, medium, high-risk, and specialty merchant verticals, helping partners maximize production, navigate complex risk scenarios, and deliver exceptional merchant experiences.

The ideal candidate combines relationship-building expertise with a strong understanding of payment processing, underwriting, risk management, merchant onboarding, and portfolio development. This individual will work cross-functionally with Sales, Risk, Underwriting, Operations, Product, and Customer Support teams to ensure partner success and long-term growth.

Key Responsibilities

Partner Relationship Management

• Serve as the primary relationship owner for assigned ISO and Agent partners.
• Build trusted relationships with principals, sales leaders, and operational contacts.
• Conduct regular business reviews focused on portfolio growth, merchant retention, and risk performance.
• Act as the voice of the partner internally, advocating for solutions that improve partner and merchant outcomes.

Portfolio Growth & Revenue Development

• Drive incremental processing volume and revenue growth within assigned portfolios.
• Identify cross-sell opportunities across payment products, value-added services, technology solutions, and specialty processing programs.
• Support partner recruiting, expansion initiatives, and strategic growth plans.
• Collaborate with Business Development teams on new partner acquisitions and onboarding.

Risk, Underwriting & Operations Support

• Guide partners through underwriting requirements across all risk categories.
• Assist with complex merchant approvals, exception requests, and escalation management.
• Coordinate with Risk and Compliance teams regarding fraud trends, chargebacks, reserves, monitoring programs, and account reviews.
• Educate partners on risk mitigation best practices and processing guidelines.

Partner Enablement

• Deliver ongoing training on products, programs, systems, and market opportunities.
• Support partner adoption of CRM, boarding, reporting, and portfolio management tools.
• Develop presentations, business cases, and performance reports to help partners increase production.

Escalations & Service Excellence

• Own partner escalations from initiation through resolution.
• Coordinate with Customer Support, Operations, Risk, Finance, and Technical teams to resolve merchant issues efficiently.
• Maintain a high level of satisfaction across both partner and merchant relationships.

Required Qualifications

• 3+ years of experience in merchant services, payments, fintech, or financial services.
• Experience supporting ISO, Agent, ISV, or referral partner channels.
• Strong understanding of payment processing, underwriting, risk management, chargebacks, and merchant onboarding.
• Exceptional relationship-building and account management skills.
• Strong analytical and problem-solving abilities.
• Excellent verbal, written, and presentation communication skills.
• Proficiency with CRM platforms such as Salesforce, HubSpot, or similar.

Preferred Qualifications

• Experience supporting high-risk or specialty merchant verticals.
• Knowledge of card processing networks, sponsor banks, and payment regulations.
• Understanding of ACH, alternative payment methods, eCommerce gateways, and POS solutions.
• Payments industry certifications (ETA CPP or equivalent).

Location: This role requires the employee to work fully onsite at our Anaheim Hills location.

Salary:

This role includes a competitive base salary as part of a total compensation package, in addition to a full range of medical, dental, retirement planning, and other benefits.

• Base salary range: $50,000 - $90,000

Why Work Here?

• Awarded Top Workplace of Orange County by the OC Register
• New state of the art, open-concept facility with stand-up desks, balance boards, stationary bikes and more!
• Work hard, play hard culture!
• Monthly Beer Socials and BBQs!
• Proven "promote from within" mentality!
• Benefit offerings:
• Medical, dental, vision, acupuncture and chiropractic
• 401k Safe Harbor; 100% employer match processed semi-monthly, up to 4.5%