Banquet Supervisor/ Captain

JOB SUMMARY:

The Banquet Supervisor oversees and directs all banquet activities including dinners & special

events. The banquet supervisor leads the banquet staff and ensures guest have a positive

customer experience throughout their event.

ESSENTIAL JOB FUNCTIONS:

• Provide guidance and direction to banquet staff throughout the duration of scheduled

events ensuring exceptional customer service and guest satisfaction.

• Provide training opportunities, mentorship, and guidance to banquet staff.

• Create a positive work environment by encouraging teamwork amongst employees.

• Collaborate with managers, directors, and banquet staff to ensure a successful event

outcome.

• Must attend weekly BEO meetings and provide feedback as needed.

• Assist staff with the setup and breakdown of the banquet area.

• Assist in coordinating employee & event schedules.

• Maintain departmental procedures and policies.

• Manage inventory of supplies.

• Prepare accurate event reports.

• Closely monitor guests and anticipate their needs.

• Be aware of guest’s allergies and relay them to the kitchen staff before catering is

prepared.

• Maintain a high level of cleanliness and awareness of sanitary practices.

• Proactively handle guest complaints and seek solutions to resolve issues.

• Perform other duties as assigned.

SKILL REQUIREMENTS:

• Excellent organizational skills and attention to detail.

• Ability to read, write and communicate effectively in the English language.

• Ability to lead and manage banquets & special events.

• Maintain composure and objectivity when under pressure.

• Possess excellent communication skills interacting effectively with the staff, guests and

other departments.

• Work with and understand reports and financial information.

• Ability to learn hotel computer software programs.

• Maintain a warm, friendly, professional demeanor and strong sense of confidentiality.

• Approach all encounters with guests and team members in an attentive, friendly,

courteous, and service-oriented manner.

• Strong communication skills to train and motivate employees.

• Strong time management skills and accuracy to deal with a variety of duties and prepare

reports according to schedule.

Employment is contingent upon successful completion of a background and drug test.