Parker Store Manager in Training (MIT)

Job Description

Job Description

Description:

We are seeking a motivated and customer-focused Parker Store Manager in Training (MIT) to join our team in Schertz, TX. This role is designed for individuals who want to develop leadership skills, learn the full operation of a Parker Store, and build a long-term career in the fluid power industry. This individual will develop a working knowledge of the Parker Hannifin Fluid Connector product portfolio, including hydraulic hose, fittings, adapters, quick couplings, and related fluid power components. Through structured hands-on training, they will learn all aspects of Parker Store operations including customer service, hose assembly, inventory management, sales support, and store leadership.

The MIT will work cross-functionally with both the Parker Store, warehouse, and customer service teams while developing the technical knowledge and operational experience necessary to lead a Parker Store location.

Duties/Responsibilities:

Customer Service & Sales

• Provide exceptional service to walk-in and phone customers
• Respond to customer requests for pricing, product availability, product information, and technical support
• Assist customers in identifying appropriate Parker products and fluid power solutions for their applications
• Process counter sales, quotes, and customer orders accurately and efficiently
• Utilize TrulinX for order entry, pricing, inventory lookup, and customer account management
• Build and maintain long-term relationships with new and returning customers
• Promote Parker products and identify opportunities to increase sales and profitability
• Learn to cross-reference competitive products to Parker equivalents when applicable
• Process customer returns and assist in resolving order-related issues
• Provide product literature and technical resources to customers

Hose Assembly & Technical Support

• Assemble hydraulic hoses, fittings, and hose kits according to Parker specifications
• Learn Parker hose assembly procedures and proper use of tools and equipment
• Safely handle hoses and components that may contain oil, grease, dirt, or mud while utilizing appropriate PPE
• Assist customers with troubleshooting and application-related questions

Store Operations & Leadership Development

• Participate in training related to Parker Store operations, workflow, and leadership responsibilities
• Assist with operational decision-making and problem-solving activities
• Learn to manage inventory levels, product stocking, and inventory accuracy
• Maintain product information, reference materials, and vendor resources
• Document production and quality activities as required
• Maintain a safe, organized, and efficient work environment in compliance with company procedures and standards

Warehouse & Inventory Support

• Assist with receiving, stocking, picking, and organizing inventory
• Support warehouse operations during slower customer service periods
• Work collaboratively between Parker Store and Wilson warehouse teams
• Assist with sourcing parts for rush orders and expediting customer needs when necessary

Customer Outreach & Business Development

• Participate in periodic in-person visits with current and prospective Parker Store customers
• Support relationship-building efforts alongside Account Managers when appropriate
• Contribute to team sales initiatives and customer engagement activities

General Responsibilities

• Maintain a clean and safe work environment by following company policies and safety procedures
• Conserve resources by properly utilizing equipment and supplies
• Support team objectives by assisting with additional responsibilities as needed
• Perform other duties as assigned

Required Skills/Abilities:

• Strong customer service and interpersonal communication skills
• Ability to interact professionally with industrial and commercial customers
• Mechanical aptitude and interest in technical product applications
• Ability to learn and assemble hydraulic hoses and hose kits
• Detail-oriented with a high level of accuracy in order processing and inventory tasks
• Ability to work effectively in a fast-paced, team-oriented environment
• Strong listening skills with the ability to clarify and confirm customer needs
• Problem-solving skills and ability to troubleshoot customer requests
• Ability to build and maintain long-term customer relationships
• Strong computer skills and ability to learn new software systems
• Previous experience with ERP systems is preferred; exposure to TrulinX is a plus
• Ability to learn and effectively utilize TrulinX for order entry, inventory lookup, and customer account management
• Bilingual skills are a plus

Education and Experience:

• High school diploma or equivalent required
• Technical schooling, trade training, or four-year degree preferred
• Previous experience in customer service, industrial sales, retail sales, warehouse operations, or mechanical environments preferred
• Experience with fluid power products, hydraulic hose, or industrial distribution is a plus but not required
• Valid driver’s license and acceptable motor vehicle record required.
• On-the-job training will be provided

Physical Requirements:

• Ability to lift and move materials up to 70 pounds
• Ability to stand for extended periods of time
• Ability to perform repetitive motions using hands and arms
• Frequent bending, stooping, squatting, pushing, and pulling of parts or containers
• Ability to work in both retail counter and warehouse environments
• Ability to work in varying warehouse temperatures, including heat, humidity, and cold
• Ability to safely handle industrial components that may contain oil, grease, dirt, or debris

Salary Range, throughout:

• During Training: $18/hr - $22/hr, or approximately $37,500.00 - $45,750.00 annually
• Successful Completion of Training Rotation: $24/hr - $30/hr, or approximately $50,000.00 - $62,500.00 annually

Employment is contingent upon successful completion of a background check, drug screening, and acceptable motor vehicle record, as well as possession of a valid driver’s license prior to start date.

Manager in Training (MIT) Onboarding & Training Rotation:

The Parker Store Manager in Training program provides hands-on experience across Wilson Company operations while developing the technical knowledge and leadership skills needed to successfully manage a Parker Store. The program includes a combination of operational rotations and product training. Timeframes may vary based on operational needs and individual progress.

• Warehouse Operations – Approx. 1 Month
• Customer Service – Approx. 3 Months
• Parker Store Clerk – Approx. 2 Months
• Hose Technician (Hose Doctor) – Approx. 2 Weeks to 1 Month
• Parker Store Associate – Ongoing
• Additional Technical Training & Certifications