Digital Content Manager

Digital Content Manager Location: Westlake, TX | Smithfield, RI | Merrimack, NH On-site/Remote/Hybrid: Onsite Duration: 12 Months Interview Process: 2 Round Top Skills Partner closely with product leaders, technology delivery teams, and business stakeholders to understand objectives and shape clear narratives that support alignment and decision-making. Apply storytelling frameworks to communicate roadmaps, tradeoffs, risks, progress, and value realization in a compelling and accessible way. Create visuals and diagrams that simplify and explain complex systems, processes, and concepts. Support change communications related to new capabilities, processes, and delivery milestones. Tailor messaging for diverse internal audiences, including executives, product teams, technology partners, and business stakeholders. Ensure communications are accurate, consistent, and aligned with Fidelity brand and communication standards. Nice to Haves Video marketing Video editing Animation experience The Role As an Internal Communications Specialist within Fidelity Philanthropic Services, you will support the Product Delivery Technology team by translating complex business, product, and technology concepts into clear, concise, and compelling messages for a wide range of internal audiences. In this highly collaborative role, you will serve as a key connector between technology teams, product partners, and business stakeholders—ensuring shared understanding, alignment, and engagement around priorities, progress, and outcomes. You are exceptionally skilled in storytelling and visual communication, using narrative techniques, frameworks, and visuals to explain complex topics in a way that resonates with both technical and non-technical audiences. Your work will help bring clarity to change, create connection to strategy, and reinforce purpose across a matrixed organization. The Expertise and Skills You Bring • Bachelor's degree in Communications, Journalism, Marketing, English, Design, or a related field, or equivalent professional experience. • Ideally 2+ years' related work experience, in communications, storytelling, or content development, ideally supporting technology, product, or delivery teams. • Exceptional written and verbal communication skills, with demonstrated ability to simplify complex topics without losing meaning or precision. • Demonstrable experience creating visual content such as presentation decks, videos, graphics and detailed Journey maps to support messaging. • Proficiency with PowerPoint and visual storytelling tools; familiarity with design principles and layout best practices. • Expertise and fluency with the Adobe Creative Suite, especially video creation and motion design. • Experience working in highly matrixed, multi-functional environments with diverse team members and leadership levels and integrating with UXD for cross-collaboration. • Self-directed, organized, and comfortable managing multiple priorities in a fast-paced, evolving environment. • Detail-oriented with a commitment to accuracy, consistency, and quality. • Demonstrated ability to adapt communication style based on audience needs and feedback. The Team The Product Delivery team within Technology at Fidelity Philanthropic Services is responsible for enabling the delivery of high-quality, scalable technology solutions that support our donors, clients, and business partners. We work in close partnership with strategy, engineering, and business teams to deliver outcomes that matter. About Us: InterSources Inc InterSources Inc is a Small, Woman, and Minority-Owned Business Enterprise, ISO/IEC 27001, SOC 2 Type 2 certified company with massive 18+ years of diversified experience in providing IT Consulting Services, Artificial Intelligence, Data Analysis, Application Development, Cloud Services, Cybersecurity, Digital Marketing, ERP Management, Custom Software Development, Web Development, UI/UX Design, System Integration, QA Support etc. We make reasonable accommodations for clients and employees, and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud and Oracle partner company. InterSources