Director of Residential Services

$98k - $108k

Multicultural Community Services of the Pioneer Valley

Position: Director of Residential Services

Location: Springfield, MA

Organization: Multicultural Community Services

Employment Type: Full-time, Senior Leadership

Salary: $98K - $108K yearly

Make an Impact Every Day. Lead with Purpose.

MCS is seeking a passionate, dynamic Director of Residential Services to oversee and inspire excellence across 19 community-based group homes serving individuals with intellectual and developmental disabilities. This is a rare opportunity to shape lives, build teams, and ensure that services not only meet - but exceed - the highest standards of care and compliance.

The Director of Residential Services will provide leadership, high-level oversight, and strategic direction to ensure quality, compliance, and compassion are at the forefront of everything we do. You'll supervise a team of program leaders and support staff, maintain regulatory standards, manage resources, and drive continuous improvement.

Key responsibilities include:

Leading operations and oversight for 19 residential group homes
Supporting and developing a team of professionals to deliver person-centered services
Ensuring full compliance with all state, federal, and agency regulations (including DDS licensure and accreditation)
Monitoring quality outcomes and service satisfaction, and using data to identify areas for improvement
Managing budgets, staffing, and program resources efficiently and effectively
Fostering meaningful relationships with individuals served families, staff, and community stakeholders
Collaborating across departments and participating in strategic planning at the organizational level
Serving as a key contributor to agency leadership

Qualifications

Bachelor's degree required; Master's degree preferred
5+ years of supervisory experience in human services, preferably with DDS residential programs
Knowledge of Massachusetts DDS service delivery and regulatory systems
Strong team building, communication, and organizational skills
Calm, solutions-focused leadership and crisis management abilities
Proficiency with technology and a commitment to learning and growth

Why Join MCS?

MCS is a mission-driven nonprofit with a deep commitment to empowering individuals with intellectual and developmental disabilities. We believe that high-quality services come from high-quality teams - and that great leadership makes all the difference.

At MCS, you'll find:

A supportive, team-oriented environment
Opportunities for innovation and service development
A leadership team that values your voice and your vision
The chance to build something meaningful - every single day

For more information, please visit mcsnet.org.

To apply: Please submit your resume and cover letter

Apply

Vacancy posted 1 day ago

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