Control Panel Technical Support Specialist

Control Panel Technical Support Specialist

Job Category: Customer Service

Full-Time

On-site

Locations: Largo, FL and Ashland, OH

Description

We are proud to be SJE! At SJE, we are more than a companywe are a family of brands with a shared vision and mission to provide industry-leading, innovative, and reliable control and monitoring solutions that improve efficiencies, protect the environment, and deliver dependable solutions to our valued customers. We are looking for a Control Panel Technical Support Specialist to support our family of brands. This role can work out of either our Largo, FL or Ashland, OH location, or may have the option to be remote.

The job: As our Control Panel Technical Support Specialist, you will work directly with customers to troubleshoot, research, and diagnose solutions to technical issues over the phone, or via email for our electrical control panels that help control and monitor one of the world's most valuable and limited resources Water! Every day, your primary role will be to assist customers with their technical questions, and serve as a service contact for control floats, alarms, and our standard catalog control panels. You will maintain customer contact and case records using incident tracking software and generating reports as requested. You will also distribute documentation to customers as needed and collaborate with a variety of functional areas such as sales, engineering, marketing, manufacturing, and operations.

The skills, education, and experience you need:

• Exceptional communication skills
• Strong knowledge of product offerings
• Ability to work effectively as a team player
• Comfort using computers and software to perform job tasks and configure control panels
• Ability to read electrical schematics and wiring diagrams
• Experience with component testing, electrical troubleshooting, and signal tracing
• Familiarity with AutoCAD Electrical (preferred/beneficial)

Answering your questions: When you are considering a new job, it is normal to have a ton of questions. Here are a few questions we are asked all the time.

• What are the hours? Monday Friday 8:00 am 5:00 pm.
• What is your Paid Time Off and holiday policy? Up to 120 hours of Paid Time Off in your first year plus 8 paid holidays.
• What benefits do you offer? We offer a robust benefits package including health, life, short-term and long-term disability insurance as well as dental and vision programs you need to take care of your family, along with other benefit options. Check out our full benefits package!
• What is my commute? Plug this address into Google Maps: 12161 62nd Street, Suite 100, Largo, FL 33773 or 2221 Ford Drive, Ashland, OH 44805.

We will answer more of your questions during the first interview. Expect to hear about the next steps if you meet the job requirements.

Why Work With Us At SJE, we believe in empowering our employees to grow professionally while making a real impact. We offer competitive pay, excellent benefits, and a collaborative culture that encourages creativity and problem-solving. Join us and become a part of something bigger. Join a company where you're not just workingyou're building a legacy!