Senior Director of Branch Services (Eastern Region)

Job Description

Job Description

Description:

 

Join Our Team as a Senior Director of Branch Services (East) at Johnstone Supply - The Founder's Group!

Competitive Pay** Work/Life-Balance** Winning Team

ABOUT US –

Johnstone Supply - The Founders Group is a 3rd generation family-owned wholesale distributor for heating, cooling, and refrigeration supplies and equipment. We operate across 6 states as one of the nation's largest HVAC/R distributors. Johnstone Supply offers superior customer service, technical advice and training seminars and features the industry’s most respected catalog (available both digital and online) featuring more than 80,000 quality parts, supplies and equipment. Our purpose is to keep our communities safe & comfortable!

PRIMARY PURPOSE –

Lead our organizational activities with expertise and vision. Oversee our company's daily operations, ensuring efficiency and driving sustainable growth of our branches in California, Idaho, Washington and Utah. Development of operational policies, streamlining processes, and fostering a culture of high performance and continuous improvement.

IDEAL CANDIDATE PROFILE –

The ideal Johnstone Supply team member is someone who exhibits our core values (Customer Focused, Accountable, Solutions-Minded, Always Learning, and Collaborative) and 9 winning habits. These include:

1. Be a Great Teammate
2. Be Accountable
3. Have a Plan
4. Solve Problems
5. Have a Winning Attitude
6. Put Yourself in the Customer’s Shoes
7. Develop Yourself
8. Have Fun
9. Lead People – Manage Processes

WORK SCHEDULE –

Expectation: Exempt onsite position, requires eight plus hours a day, depending on business needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES –

• Oversee and support daily operations across various departments such as stores, warehouses, shipping, and receiving.
• Develop and implement business strategies, plans, and procedures to promote company growth and efficiency.
• Set comprehensive goals for performance and growth and establish policies that promote company culture and vision.
• Lead employees to encourage maximum performance and dedication by establishing a positive and motivational work environment.
• Evaluate performance by analyzing and interpreting data and metrics against business targets.
• Write and submit reports to the executive team on all matters of importance regarding operational activities.
• Oversee the safety program, execution of safety actions, and safety training calendar.
• Manage relationships with partners, vendors, and other stakeholders.
• Ensure that the company runs legally and conforms to established regulations.
• Work closely with human resources to lead the team with integrity and establish and maintain a trusting, inclusive, and productive environment.
• Drive the company to achieve and surpass sales, profitability, cash flow, and business goals and objectives.
• Oversee operational systems, processes, and infrastructure while looking for opportunities for improvement or revision.
• Anticipate and track operational and tactical risks and provide strategic solutions.
• Manage budget and forecast to ensure the sustainability of the company.
• Promote a high-performance, continuous improvement culture that values learning and a commitment to quality.
• Mentor and develop staff.

Requirements:

Education / Experience:

Bachelor's degree in Business Administration, Operations Management, or a related field; Master's degree preferred - Minimum of 10 years of experience in operations management, with at least five years in a senior management role

Job-Specific Knowledge & Skills:

• Proven track record of managing complex budgets and delivering operational improvements to drive business growth
• Strong understanding of industry standards and regulations relevant to the organization's field
• Demonstrated leadership skills with the ability to motivate and manage teams effectively - Exceptional organizational and multitasking skills
• Excellent communication and interpersonal abilities, with experience in negotiating with key stakeholders, vendors, and clients
• Deep knowledge of data analysis and performance metrics using business management software (e.g., ERP, CRM) - Proficiency in project management methodologies and software
• Experience in developing and implementing operational policies and procedures to ensure efficiency and compliance - Familiarity with supply chain management, logistics, and inventory control practices
• Ability to work collaboratively with other departments to align operations with overall business strategy
• Strong problem-solving skills and the ability to think strategically and analytically
• Commitment to maintaining a safe and healthy work environment
• Willingness to stay abreast of technological advancements and industry innovations - Flexibility to adapt to changing market conditions and business

Competency Profile:

• Leadership: Ability to provide vision, direction, and guidance to the operations team. Strong leadership skills are essential for motivating and inspiring employees to achieve organizational goals.
• Strategic Planning: Proficiency in developing and implementing operational strategies to improve efficiency, reduce costs, and drive business growth. Directors of Operations must be able to align operational activities with the organization's overall goals and objectives.
• Problem-Solving: Capacity to identify issues, analyze root causes, and develop solutions to complex operational challenges. Directors of Operation should be adept at making data-driven decisions to improve processes and overcome obstacles.
• Financial Acumen: Understanding financial principles and metrics to manage budgets, optimize resource allocation, and drive profitability. Directors of Operations need to have a solid grasp of economic concepts to make informed decisions that impact the bottom line.
• Process Improvement: Skill in evaluating and enhancing operational processes to increase efficiency, quality, and productivity. Continuous improvement is a key focus for Directors of Operations as they strive to optimize workflows and eliminate waste.
• Team Management: Ability to build and lead high-performing teams, delegate tasks effectively, and foster a collaborative work environment. Directors of Operations should excel in coaching, mentoring, and developing talent within their teams.
• Communication: Strong communication skills are essential for Directors of Operations to convey information effectively, provide feedback, and liaise with stakeholders across the organization. Clear and concise communication is critical for ensuring alignment and driving results.
• Change Management: Proficiency in managing organizational change and leading teams through transitions effectively. Directors of Operations must be able to adapt to evolving business needs and implement changes smoothly to drive operational success.
• Strategic Partnerships: Ability to build and maintain relationships with key partners, vendors, and stakeholders to support operational objectives. Directors of Operations often collaborate with external parties to drive business growth and achieve strategic goals.
• Risk Management is the skill of identifying and mitigating operational risks to ensure business continuity and compliance. Directors of Operations should proactively assess risks, implement controls, and monitor performance to safeguard operations.