IT Systems Administrator

Headquartered in North Andover, Massachusetts, RMS International (USA) is a toy manufacturer creating and marketing highly trending products that excite children around the world—delivering amazing experiences at affordable prices. Our goals are simple: use your imagination, be creative, and deliver unbelievable value. The Role We’re looking for a hands‑on IT Systems Administrator to support our U.S. office in partnership with our UK‑based IT team. This role is ideal for someone who enjoys a fast‑paced environment, takes ownership, and can balance day‑to‑day support with systems maintenance and improvement initiatives. What You’ll Do Monitor and manage daily backup processes; troubleshoot and elevate issues Set up and maintain user accounts in Active Directory and Microsoft 365 (Exchange, licensing, permissions) Configure laptops/desktops, software, printers, and peripherals for new and existing employees Provide day‑to‑day technical support for hardware, software, and network issues Assist with maintenance and optimization of Microsoft and QNAP servers Manage and troubleshoot office printers and related systems Write and modify SQL queries to support reporting needs Partner with global IT to support infrastructure and system improvements Qualifications 3–5+ years of experience in an IT support, systems administrator, or similar role Strong experience with Microsoft 365 (required) including Exchange and user administration Hands‑on experience with Active Directory and Windows Server environments Experience supporting both Windows and Mac OS environments Solid understanding of networking fundamentals and hardware troubleshooting Experience writing or modifying SQL queries Nice to Have Experience implementing or administering tools such as Salesforce, ClickUp, or similar platforms Exposure to Microsoft Dynamics NAV (Navision) Experience with VMware or other virtualization tools Reporting experience with Power BI or Crystal Reports Experience supporting or improving internal systems/processesExperience supporting or improving internal systems/processes What We’re Looking For Strong problem‑solving skills and attention to detail A proactive, “get it done” mindset Ability to work independently while collaborating with a global team Someone who thrives in a fast‑moving, growing environment What we offer: Mission-Driven Growth: Be part of our ambitious journey to become the leading value toy company globally, prioritizing creativity, innovation, and fun for all. Collaborative Environment: Engage in a high‑energy workplace where teamwork and cooperation thrive. Career Progression: Experience ongoing opportunities for advancement within our company. Comprehensive Benefits: Enjoy competitive benefits including paid time off, paid holidays, 401k matching, and comprehensive medical, dental, and vision insurance coverage. Annual Bonus Incentives: Receive annual bonus incentives tied to personal and company performance, recognizing your contributions to our shared success. #J-18808-Ljbffr