Office Manager, Office of Wellbeing

Job Description Summary The Office Manager is a key administrative leader for the Office of Wellbeing, an essential department focused on elevating the eight dimensions of wellbeing and employing a collective impact approach to health promotion and harm reduction. This role is crucial for fostering a thriving, connected campus. Operating with minimal supervision, the manager oversees all daily office operations, coordinates administrative functions, and provides reliable support to ensure efficient departmental functioning. The position requires sound judgment, independent thinking, empathy, discretion, and strict confidentiality. Occasional work outside of normal business hours is required to support signature programs and initiatives. Job Description *This position is not eligible for sponsorship of non-immigrant or immigrant visa status through Wake Forest University. All eligible applicants are encouraged to apply. Essential Functions Manages all daily office operations, including opening, closing, and infrastructure oversight (e.g., space, security, supplies, purchasing, equipment, communications, office calendars, room reservations, and event management systems). Analyzes and streamlines internal processes related to office support, recommending and implementing procedural or process changes to enhance operational efficiency (e.g., supply management, records management). Provides comprehensive administrative and calendar support to the Director of the Office of Wellbeing and the Assistant Vice President for Health and Wellbeing. Assists the Director and AVP for Health and Wellbeing with logistical and organizational support for meetings, presentations, and departmental and University projects. Provides administrative support for departmental outreach programming. Manages and facilitates events, coordinating effectively with various University departments, staff, and internal and external vendors. Manages student traffic and handles high volumes of waiting room activity, communicating sensitive information with professionalism and ensuring client privacy and confidentiality. Serves as the initial point of contact for the department, creating a welcoming environment for students, parents, faculty/staff, and all other visitors. Responds quickly and professionally to inquiries both in person, over the phone, and via email. Acts as the primary point of contact for vendors. Educates students, parents, faculty/staff, and other visitors about Office of Wellbeing services and relevant campus resources. Assists with the onboarding process for students and staff. Other Functions Occasionally works outside of normal business hours in support of signature programs. Other duties as assigned. Required Education, Knowledge, Skills, Abilities Associate degree plus three years of experience in office management, or an equivalent combination of education and experience. General knowledge of and experience with modern office management procedures and techniques. Demonstrates commitment to valuing diversity and contributing to an inclusive working and learning environment. Excellent verbal, written, and interpersonal communication skills. High level of accuracy and attention to detail. Demonstrated sound judgment, independent thinking, empathy, discretion, and commitment to confidentiality. Detail-oriented, with the ability to successfully manage multiple projects simultaneously. Ability to research and resolve office management problems and questions independently. Proficiency in various software, including Microsoft Office Suite and cloud-based computing (e.g., Google Workspace platform), and competency in operating standard office equipment (e.g., copier, scanner). Ability to employ effective and compassionate communication skills, and project confidence and calmness in a fast-paced environment. Ability to organize office workflow, prioritize work assignments, coordinate activities, and take initiative as needed. Physical Requirements Communication with others to exchange information. Repeated motions that may include wrists, hands and/or fingers. Sedentary work that primarily involves sitting/standing. Occasionally moves about to accomplish tasks or moves from one worksite to another. Occasionally adjusts or moves objects in all directions. Occasionally adjusts or moves objects up to 10 pounds. Environmental Conditions No adverse environmental conditions expected. Additional Job Description Time Type Requirement Full time Note to Applicant: This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor. In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment. Equal Opportunity Statement The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status. Accommodations for Applicants If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact View email address on click.appcast.io or View phone number on click.appcast.io. #J-18808-Ljbffr