Field Service Technician

Job Description

Job Description

This is a remote position.

About Us:

XOVR CNC Parts & Service is a leading provider of installation, training, and technical support for advanced metal fabrication machinery, including X-Series machine tools and other manufacturers' equipment. We support a wide range of CNC machinery, including laser cutting systems, press brakes, robotic systems, plasma cutting systems, drills, saws, and more. We are committed to delivering exceptional service and support to our customers across the United States.

Position Overview:

XOVR CNC Parts & Service is seeking multiple positions for a dedicated Field Service Technician- CNC Machine Tools to join our team. This position requires travel across the United States, providing exceptional service, installation, and technical support for X-Series machine tools and other manufacturers' advanced CNC machinery. This includes laser cutting systems, press brakes, robotic systems, plasma cutting systems, drills, saws, and other metal fabrication equipment. All candidates must live within one hour of a major airport.

Essential Job Functions:

• Installing and baselining/debugging new CNC equipment systems
  
• Training new customers and operators on equipment operation and procedures
  
• Maintaining, repairing, and troubleshooting existing equipment systems
  
• Performing data analysis to assess machinery performance
  
• Documenting machine safety, maintenance, and operational reports
  
• Reading and interpreting layout, electrical, pneumatic, and hydraulic diagrams/schematics
  
• Collaborating with engineers, service managers, and customers
  
• Providing accurate and thorough reporting on project progress and completion
  
• Mechanical systems installation experience is a plus!
  

Mindset for Success:

• Successful candidates will have these key outlooks:
  
• You are a self-motivated individual who values being a solutions provider to our customers, keeping them up and running and ensuring they are set up for success.
  
• You’re not afraid to get your hands dirty and do what needs to be done, solving problems and creating solutions in conjunction with your team while ensuring the customer is happy with your work.
  
• You’re resourceful and can focus on creating an action plan to solve problems, even when limited resources are available to you.
  
• You go out of your way to research and learn about things you don’t yet know, ensuring you can provide maximum value to your team, build upon your skills, and provide the proper solution to the problems you face.
  
• You believe in the quality of your work and take pride in it every day.
  
• You’re flexible and open-minded when it comes to ways to approach problems and take ownership of your mistakes while learning from them.
  

Travel Requirements:

• Non-Local Employees: 90% travel required
  
• Local Bozeman, MT / Murrieta, CA Employees: 70% travel with partial time at Montana Technical Center and/or Murrieta, CA location.
  
• Regular travel within assigned U.S. territories (1-2 weeks on-site, home on weekends when possible)
  
• Some projects may require extended time on-site
  

Qualifications:

• Foundation of engineering technical knowledge such as a degree in Mechanical Engineering (ME) or Mechanical Engineering Technology (MET) (preferred, but not required)
  
• Strong hands-on experience with mechanical systems and troubleshooting
  
• Ability to read and interpret technical diagrams (layout/electrical/pneumatic/hydraulic)
  
• Strong mechanical and electrical troubleshooting skills
  
• Experience in machine installations, training, and service for CNC machine tools
  
• Excellent communication and reporting skills
  
• Self-motivated with strong customer-service orientation
  
• Ability to problem solve methodically, and provide logical solutions.
  
• Must live within one hour of a major U.S. airport
  

• Above industry average tiered-pay structure: $52,000/yr - $124,000/yr
  
• 401(k) Plan with up to 4% employer match
  
• Paid Holidays
  
• Flex Schedule: Up to 10 weeks off per year (4 weeks on, 1 week off)
  
• All Expenses Paid: Hotel accommodations, air travel, rental car, food allowance, and mileage reimbursements