Field Service Engineer // Test Engineer - 1 in North Branford, CT, USA

Company Description Artec Machine Systems is a specialized gearbox design and engineering group focused on new gearbox designs, retrofits, upgrades, and repairs for a wide range of industries. The company provides customized gear drive systems, technical field support, and in-house repair and testing services, delivering high-quality, cost-effective power transmission solutions. Artec's engineering approach to high-speed gear design combines proven methods with innovative technology to ensure precision, reliability, and performance. With a globally recognized reputation, Artec supports customers worldwide from installation to inspection, troubleshooting, and replacement of complex equipment. Artec is also the exclusive North American agent for sales and service for leading brands such as ZF, Kissling AG, and Spiroide S.A.

Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.

Role Description This full-time, on-site role for a Field Service Engineer // Senior Mechanical Technician - 1 is based in North Branford, CT, USA. The role involves providing field service support for gearbox and power transmission equipment, including installation, commissioning, inspection, and repair at customer locations. Responsibilities include diagnosing mechanical and system issues, performing troubleshooting, conducting preventive maintenance, and executing mechanical adjustments and upgrades. The individual will document service activities, prepare technical reports, and communicate clearly with customers and internal engineering teams about findings and recommendations. The role also includes supporting in-house testing, adhering to safety and quality standards, and contributing to continuous improvement of service procedures and customer satisfaction.
Qualifications

• Candidates should possess strong Field Service skills, including experience working on mechanical equipment and gear drive systems at customer sites.
• Candidates should possess Troubleshooting and Technical Support skills to diagnose mechanical and system issues and provide effective solutions.
• Candidates should possess Preventive Maintenance skills to perform inspections, adjustments, and routine servicing that maximize equipment reliability.
• Candidates should possess Customer Service skills, with the ability to communicate professionally, manage expectations, and build long-term relationships.
• Relevant qualifications include experience as a mechanical technician or field service engineer, preferably in power transmission, rotating equipment, or industrial machinery.
• Ability to read mechanical drawings and technical documentation, use precision measurement tools, and operate standard maintenance equipment.
• Comfort with travel to customer sites, working in industrial environments, and adhering to safety regulations and company procedures. xhyhwjd
• Vocational training, associate degree, or equivalent experience in mechanical engineering technology, industrial maintenance, or a related field is beneficial.