IT Systems Engineer

IT EngineerWe are seeking our second IT Engineer to join our growing team in San Francisco. Our team laid the foundation for IT at LangChain, and this role is critical to helping us mature and scale that foundation as the company grows. You'll bring deep technical expertise to our fleet management and SaaS administration, with room to shape how we manage our fleet, identity, SaaS stack, and the automation that runs the business. The ideal candidate brings startup experience, thrives in ambiguity, loves a good problem, and is excited to build scalable systems that support our global team.What You'll DoInfrastructure & AutomationBuild and maintain our IT infrastructure and tech stack that scales with LangChain's rapid growthDrive automation initiatives to reduce toil and improve efficiency using scripts, APIs, and workflow toolsImplement monitoring and documentation practices that enable operational excellenceClient Platform EngineeringReimagine how we deploy, configure, and manage our Mac fleet. MDM (Iru) is the foundation, not the entire solution however.Design and build a secure, reliable, and maintainable desktop environment that replaces our current patchwork of one-off scripts with version-controlled, testable, and repeatable systemsOwn our approach to custom security controls and application deployment across the fleet, so updates and configuration changes are consistent and easy to roll out at scaleBuild the fleet management systems now so they hold up as headcount, and the fleet, keep growingSecurity & Identity ManagementDrive our identity strategy, implementing secure, scalable access controls following the principle of least privilegeIdentify and implement security enhancements across our SaaS stackPartner with our Security team to drive improvement of our enterprise security postureSaaS AdministrationAdminister and optimize our growing SaaS stack, managing provisioning, access controls, and lifecycle managementBecome IT's central administrator for LangSmith, our own product, developing deep fluency in its administration surfaceBuild automated workflows for LangSmith administration using its API paired with our automation tooling, reducing manual, toil-heavy admin workHelp IT stay fluent across the internal tools we run and support, including the LLM Gateway. Another LangChain product.Core IT OperationsProvide support to employees globally across hardware, software, networking, and IT toolsDeliver great onboarding experiences for new hires, ensuring they have the right hardware, access, and setup so they can be productive from day oneWhat You'll Bring5+ years of experience in IT engineering and systems administrationDeep proficiency with Okta and Okta WorkflowsFluency in at least one general-purpose programming language (Python, JavaScript, or similar) with demonstrated ability to write production-quality scripts and automationVersed in the us of REST APIs, webhooks, and API authentication methods; you should be comfortable reading API documentation and building integrations between systemsDemonstrated ability to build meaningful automations that reduce manual work and improve IT operationsHands-on experience with IaC using Terraform to manage and provision IT infrastructure and applications, and comfort applying changes within an existing Terraform codebaseExperience using coding agents (e.g. Claude Code) as part of your day-to-day engineering workflow to build and ship automation fasterStrong experience with a modern tech stack that includes Google Workspace, Slack, Notion, Claude, and ChatGPTSolid understanding of MDM platforms, and ideally experience going beyond baseline MDM with fleet/configuration management tooling to manage a fleet's security and application needsExperience administering a large or complex SaaS stack, ideally including internal or AI/LLM-based productsStrong networking fundamentals (TCP/IP, DNS, VPNs, firewalls, switching, wireless, LAN/WAN)Annual salary range: $150,000-$170,000 USDCompensation Philosophy: We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks. Actual compensation and offerings will vary based on role, level, and location. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations.