Traveler Support Specialist

Traveler Support Specialist

Join us at EF Educational Tours as we revolutionize the educational travel industry and transform students into the next generation of global citizens. As a Traveler Support Specialist for EF Educational Tours, you are the primary resource for parents as they navigate the process of sending their middle and high school students abroad. You will handle all aspects of the customer life cycle, by providing our travelers and their parents with information from initial tour enrollment, to preparing for departure, right up to the tour itself. This phone-based role will allow you to combine your sales instincts and outstanding customer service skills to ensure that families have everything they need for a successful tour planning experience. Our fast-paced work environment pushes you to learn quickly, adapt often and juggle multiple priorities at once. Your energy, passion and commitment will drive you to provide each family with a beautiful customer experience.

In addition to sharpening your sales abilities, communication techniques and problem-solving skills, you're also part of the most central customer-facing role within Educational Tours. Joining the Traveler Support Team comes with comprehensive training, on-the-job coaching and individualized professional development. You will also engage in regular collaboration with peers and managers from many other departments, giving you opportunities to build a strong internal network. In this role you will develop a well-rounded, transferable skill set and have the chance to drive your professional growth doing what you do best.

The Role

We'll be counting on you to:

• Clearly and concisely command inbound phone, online chat & email communication
• Work across time zones with sales and operations teams to anticipate and quickly resolve problems on behalf of customers
• Develop and implement personal and regional sales strategies to push the business forward
• Recognize great customer service and strive to provide it each day
• Manage and resolve multiple high-priority responsibilities on a daily basis
• Be willing to enthusiastically take on new projects at any time
• Collaborate within regional teams to perform day-to-day account maintenance to ensure a beautiful customer experience
• Please note this role consists of 5-6 hours/day speaking directly with customers

Who You Are

People from all different backgrounds have thrived in this role. What they have in common is that they are:

• A determined self-starter who is a positive force to be reckoned with
• Excellent with time management and can quickly and correctly move through tasks
• Resourceful and can find any answer and push through any obstacle
• A polished communicator who enjoys talking to people
• Undaunted by conflict and are able to resolve it head on
• Skilled at problem-solving and multi-tasking with an eye for detail
• Eager to be part of a team that motivates, inspires and challenges you
• Adaptable in times of change or when things may not go as planned
• Always going above and beyond it is the only way to do things
• A lifelong learner who believes in the power of experiential education
• Speaking of the power of experiences, please note that a college degree is not required for this role.

Why you'll love working here: Perks, Benefits, and more!

This is the most fun, high caliber place you'll ever work. Ask any employee why they love EF (whether they've been here 10 minutes or 10 years) and they'll probably tell you the same thing: it's the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.

In addition, you can expect:

• Commitment to professional growth: robust monthly calendar of trainings and workshops
• Four weeks paid vacation your first year, ten paid holidays, and two floating holidays
• Exciting business travel opportunities
• 25% company match on your 401(k) contributions
• Market-leading medical, dental and vision coverage, along with options for life and disability insurance, accident and hospital insurance, legal and pet insurance
• Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)
• Access to fertility care and family-building support
• Wellness benefits including a yearly fitness reimbursement
• Frequent social and learning events, including access to our employee-run resource groups
• Robust Employee Assistance Program
• Tenure-based sabbatical eligibility
• EF Product Discounts (discounts on travel, international language schools, Au Pair program and more)
• Discounts at local venues and businesses
• Amazing offices designed to match the caliber of the people who work there, plus the flexibility of working from home one day a week.

Compensation range for this role is $50,000, plus bonus potential based on experience. This role is eligible for overtime for any hours over 40-hours per week with manager approval.