DWDM / Optical Network Field Technician

DWDM / Optical Network Field Technician (Smart Hands, Fiber & Physical Layer Support)

Location: Atlanta, Georgia Duration: 6 Months (Possible Extension) Start Date: Immediate / ASAP Positions: Multiple (1015 Technicians)

We are seeking experienced DWDM / Optical Network Field Technicians to support a major transport network upgrade project transitioning from 100G to 400G infrastructure. The role involves providing on-site field support, maintenance, fiber handling, and physical layer troubleshooting for DWDM transport networks. Technicians will work closely with remote backend engineering teams that will handle configurations while providing hands-on field support across the Atlanta metro area.

Key responsibilities include:

• Support maintenance activities for DWDM optical transport network infrastructure.
• Assist in network upgrade operations from 100G to 400G transport systems.
• Provide on-site smart hands support for DWDM equipment and related infrastructure.
• Perform hardware installation, replacement, rack & stack, and cabling activities.
• Conduct fiber optic cleaning, inspection, and scoping using fiber inspection tools.
• Verify fiber connectivity, patching, and proper fiber routing.
• Perform physical verification and hardware checks on optical transport equipment.
• Assist remote NOC / backend configuration teams during maintenance and troubleshooting activities.
• Perform device health checks, alarm verification, and basic troubleshooting.
• Support patch panels, telecom racks, and physical network infrastructure.
• Identify and resolve fiber contamination and connectivity issues.
• Maintain proper documentation of field activities and provide status updates.

Required skills include:

• Hands-on experience with DWDM optical transport networks.
• Strong understanding of optical networking concepts including 100G/400G transport.
• Experience supporting telecom or service provider network environments.
• Experience with fiber optic cleaning, inspection, testing, and scoping tools.
• Knowledge of telecom rack infrastructure, patch panels, and fiber cabling.
• Ability to provide smart hands support and coordinate with remote engineering teams.
• Experience in telecom field operations, optical network maintenance, or data center environments.

Preferred qualifications include:

• DWDM vendor certifications such as Ciena, Nokia, Cisco, or Infinera.
• Fiber certifications such as FOA / CFOT or equivalent.
• Prior experience supporting transport network upgrades or telecom infrastructure deployments.
• Experience working with optical transport systems and DWDM platforms.

Work environment:

• Field-based role supporting telecom infrastructure across Atlanta, GA.
• Technicians will work closely with remote engineering and configuration teams.
• No travel outside Atlanta required at this stage.