Casino Host International

Job Description The Casino Host International is responsible for ensuring International VIP guests and patrons enjoy a favorable gaming experience, taking care of their needs and providing superior service to all guests and patrons. The position is subject to department and company policies, internal controls, and government regulations, and is eligible for an incentive program determined by management. The role is a gaming‑level, customer‑service focused position with access to sensitive customer information. Responsibilities Greets International VIP casino patrons and guests and assists them with their needs. Approves and monitors comp issuance based on player performance in accordance with the approved comp matrix. Attends player events both on and off site, interacts with invited players, and provides superior guest service. Greets and informs guests of the benefits of the Genting Rewards program, identifies and signs up or obtains a replacement card while they are on the game. Achieves personal and department goals as determined by management. Promotes the different tiers of the Genting Rewards program and encourages players to play up to achieve the next tier level. Actively seeks new players through networking. Cultivates good customer relations to entice incremental trips to the casino from existing customers and build the gaming worth of assigned player base. Speaks with qualified players in person or by phone to sell promotions and special events. Maintains good communication with casino personnel, assists and helps interpret disputes when necessary. May represent the Company, including spokesperson at events or promotions, entertainment and company‑sponsored events both on and off property. Demonstrates consistent regard and dedication to guests, colleagues and the Company by being engaged, interested and productive. Demonstrates an in‑depth knowledge of the local, regional and national marketplace; actively and collaboratively assists in building best practices necessary for the Company’s success. Demonstrates an understanding of the impact of actions and decisions on the Company both financially and on customer relations. Demonstrates courage, creativity, and initiative to present new ideas and perspectives to create positive results. Exhibits respectful consideration of viewpoints, situations and others. Puts the guest at the forefront of every decision. Attends all necessary meetings. Performs other tasks as assigned. Requirements Minimum age 18 years with the ability to obtain the appropriate gaming license. High school diploma or equivalent required; college degree preferred. Previous experience as a casino host preferred; experience with direct and indirect contact with customers. Excellent verbal and written communication skills and a friendly, outgoing personality. Excellent customer service, organizational, and multi‑tasking skills. Strong knowledge of player tracking systems preferred. Proficient computer skills. Ability to analyze and understand each ethnic group’s culture and customs to provide accurate presentation and services. Fluency in English and one or more of Mandarin/Cantonese, Korean, and/or Vietnamese required. Ability to read, analyze, and interpret documents (policy & procedure manuals), respond to common inquiries, write detailed instructions and correspondence. Ability to effectively present information in one‑on‑one and small group situations. Mathematical skills: compute complex calculations, apply concepts such as fractions, percentages, ratios, proportions. Strong decision‑making and problem‑solving skills. Ability to work well under pressure and meet deadlines. Physical and Mental Demands Regularly required to talk or hear, stand, walk, sit, and use hands to handle objects, tools or controls. Occasionally required to reach, climb, balance, stoop, stretch, bend, kneel, crouch, or crawl. Must be able to lift or maneuver at least 15 pounds and undergo prolonged sitting during the shift. Vision requirements include close, distance, color, peripheral, and depth perception; ability to adjust focus. Compliance with reasonable accommodations for disabilities is provided. Pay Salary range: $71,853 – $91,460. Equal Employment Opportunity We welcome the strength of diversity in our workforce. The Company is fully equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law. #J-18808-Ljbffr Genting New York LLC