Health Payer Escalated Contract and Billing Specialist

Job Title

BrightSpring Health Services

Job Description

Key responsibilities include ability to interpret complex health insurance contracts, understand billing processes, and effectively communicate and resolve escalated payment issues with insurance carriers working within the billing and contracting teams.

Responsibilities

Contract & Benefit Interpretation: Review and apply health insurance contracts to billable services, benefit policy terms, and coverage limitations to determine eligibility and payment eligibility for claims per contract expectations according to benefit parameters.

Demonstrate billing process expertise to identify and address escalated payment issues as a result of internal billing discrepancies.

Investigate and resolve escalated payment disputes, including denied, underpaid, or delayed claims, by coordinating with health insurance contract stakeholders as well as internal stakeholders.

Build data-driven cases to support, justify, and advocate for escalated claims payments.

Able to review claims submission for internal errors creating escalated payment issues and communicating those details

Qualifications

Bachelor's degree in related field preferred

Experience or strong understanding in contracting & contract management

Experience in medical or insurance billing with a track record of resolving escalated payment issues.

Proficiency in billing software, EHR systems, and claims submission platforms.

Experience of or strong understanding of ICD-10, CPT, modifiers, and insurance payment terms.

Experience with MPPR/Sequestration, coinsurance and Deductibles

Coding Certification a plus

Excellent time management, prioritization and organizational skills

Experience in Outlook, Word, and PowerPoint desired

Detail-oriented with strong organizational and problem-solving abilities

Self-motivated and results oriented

Proficiency in Microsoft Office applications, including Excel, Word and PowerPoint

Excellent verbal and written communication and presentation skills

Minimal travel

About Our Line of Business

BrightSpring Health Services provides complementary home- and community-based health solutions for complex populations in need of specialized and/or chronic care. Through the Company's service lines, including pharmacy, home health care, and rehabilitation, we provide comprehensive and more integrated care and clinical solutions in all 50 states to over 475,000 customers, clients and patients daily. BrightSpring has consistently demonstrated strong and industry-leading quality metrics across its services lines, while improving the health and quality of life for high-need individuals and reducing overall healthcare system costs.