Customer Service Representative

Where Performance Meets Purpose Join a team that values excellence and innovation, at a company known for its iconic golf brands. At Acushnet Company, your background and experience contribute to creating the best products for dedicated golfers worldwide. Here, your performance has purpose. What You Will Be Doing The Next Generation Technical Player Relations Representative plays a critical role in building and strengthening relationships with the next generation of elite golfers while demonstrating the performance advantages of Titleist products. In this highly visible position, you will deliver industry-leading club fitting experiences for top junior, collegiate, and amateur players, helping them perform at their highest level through expertly fit equipment. By combining deep technical expertise, advanced fitting technologies, and exceptional communication skills, you will serve as a trusted advisor to athletes as they develop and progress in their competitive journeys. You will provide ongoing equipment support, lead fitting events, manage travel and logistics, and create meaningful connections that drive confidence and trust in the Titleist brand. Working closely with Sales, Marketing, and R&D teams, you will also help evolve fitting methodologies, provide player insights, and contribute to the continued advancement of Titleist golf clubs and Scotty Cameron putters. Success in this role requires a passion for the game, a commitment to delivering world-class player experiences, and the ability to translate technical performance data into personalized equipment solutions that help golfers achieve their full potential. This field-based role supports players throughout the East/South-Atlantic region, including North Carolina, South Carolina, Virginia, and other assigned markets. Extensive travel, including frequent overnight stays and travel beyond the core territory, is required. What You Bring Bachelor's degree required. 5+ years of golf industry club fitting experience with recognized expert-level fitting knowledge. Deep understanding of golf equipment, club fitting principles, swing analysis, performance optimization, and player development. Experience working with competitive junior, collegiate, amateur, and/or professional golfers preferred; competitive, collegiate, or professional playing experience is a plus. Expertise with fitting technologies, launch monitors, digital tools, and the ability to quickly adapt to emerging technologies. Strong analytical skills with the ability to translate performance data and technical insights into effective equipment recommendations. Ability to communicate complex fitting concepts in a clear, practical, and player-focused manner. Exceptional relationship-building skills with the ability to earn trust and credibility with elite athletes, coaches, and key stakeholders. Comfortable working in high-performance environments with elite amateur, collegiate, professional, and high-profile players. Strong organizational, planning, and project management skills, with the ability to coordinate travel, events, logistics, and multiple priorities simultaneously. Creative problem-solver with a commitment to delivering innovative solutions and world-class player experiences. Ability and willingness to travel extensively, both domestically and internationally (approximately 130-160 days annually); valid passport required. Able to lift and carry golf bags and fitting equipment up to 30 lbs. and work outdoors for extended periods in varying weather conditions. Our Commitment to You At Acushnet Company, we are committed to helping our associates thrive both personally and professionally. From the start, you and your family, including domestic partners, will benefit from a comprehensive suite of health and well-being programs. Enjoy the advantages of paid time off, an onsite fitness center, acupuncture, physical therapy, wellness coaches, and more. Our financial benefits are designed to secure your future, offering a 401k with company match, health savings accounts, and flexible spending accounts. Additionally, you’ll enjoy perks like pet insurance, legal planning, education assistance, and exclusive access to our Associate Store. At Acushnet Company, your performance has purpose, and we’re here to support you every step of the way. Pay Range: $79,563.00-$99,532.00 Interview Preparation Questions Tell us about a time you worked with a highly competitive golfer who was skeptical about an equipment recommendation. How did you build trust, communicate your rationale, and ultimately influence their decision? Walk us through your club fitting process for a high-level collegiate player who has the speed and skill to compete, but is experiencing inconsistent ball flight and dispersion. What data would you evaluate, what variables would you test, and how would you determine the best recommendation? EEO and Additional Statements Acushnet Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with a disability. EEO Employer/Veteran/Disabled. Acushnet Company respects the intellectual property and confidential information of third parties. Our policy is that no employee or applicant shall disclose confidential information of a third party to Acushnet Company. Accordingly, please do not include any confidential information of a current or previous employer on your resume or any other materials you provide to us. Acushnet Company participates is E-Verify. Please click here for more details. Global Candidate Privacy Notice WHERE PERFORMANCE MEETS PURPOSE The history of Acushnet Company is tightly woven in the game of golf. From the beginning, we’ve been unwavering in our purpose to enrich the experience of dedicated golfers through superior product performance, technological innovation, unmatched quality, and exceptional service. Our dedicated associates bring their unique experiences and perspectives and are united by a common purpose. Our team takes great pride in their work, living by the credo: ‘Autograph your work with excellence.’ This commitment to excellence, along with the passion and dedication of our associates, has earned us our position as leaders in every category in which we compete. Our strong culture, driven by our core values, continues to drive our success. Home to leading golf brands and products - including Titleist, the #1 ball in golf, and FootJoy, the #1 shoe and glove in golf, we honor our rich history while staying focused on the future. We embrace our role as “bridge builders” and are committed to leaving our brands, communities, and the game of golf in a better place. Our drive to innovate is purposeful, ensuring our future is as strong as our position leading the golf industry. #J-18808-Ljbffr