Reservationist

Job Description

Job Description

Description:

Ruttger's Bay Lake Resort

Discover Your Odyssey

Are you an adventurer at heart, seeking a workplace that fuels your passion and a team that feels like family? Start your Odyssey with us—an award-winning team that not only works together but plays together, creating an environment where every day is an adventure.

Why Odyssey?

At Odyssey Resorts, we don't just offer job opportunities; we provide a canvas for your career dreams. Here's what you can expect:

• Flexible Freedom: Experience work-life balance with flexible schedules, working hours, and payday on demand. Your success is not just about the work you do; it's about the life you build around it.
• Employer Recognition: Join a company recognized as a Star Tribune Top 200 Minnesota Workplace for two consecutive years. Odyssey has become an employer of choice, fostering happy employees and a culture worth celebrating.
• State-of-the-Art Resources: Access cutting-edge tools and resources designed for your success. With ample and relevant learning and training resources, we invest in your growth.
• Hospitality from the HEART: Immerse yourself in a culture that revolves around the “Hospitality from the HEART” philosophy—a welcoming space where diversity, equity, and inclusion are not just words but lived experiences. Be part of a team where your unique contributions brighten the lives of guests and enrich your own journey.
• Engage, Innovate, Impact: Become a part of Odyssey Cares, including our sustainability program aligned with the UNESCO Sustainable Travel Pledge. Our team actively invests in local communities, collaborates for industry innovation, supports charitable causes, and encourages personal stewardship. At Odyssey, your work extends beyond the resorts; it's a catalyst for positive change.
• Open Doors for Growth : As part of a growth-focused company, unlock opportunities for career advancement. You’ll be part of an engaged team that values your ideas and nourishes your potential.
• Awesome Benefits: We care about our employees' wellbeing. That's why all seasonal employees have access to our Employee Assistance Program (EAP).

Your Odyssey Awaits:

Ready to create lasting memories, enrich lives, and be part of an extraordinary journey? Join Odyssey Resorts, where every day is a new adventure, and your story is yet to be written.

Work here. Play here. Thrive here.

DEPARTMENT: Reservations (seasonal)

REPORTS TO: Vacation Sales Manager

SUMMARY:

Responsible for selling room nights and plans to families. Create reservations, confirmations, modifications, cancellations. Helps front desk when needed. Maintain interdepartmental lines of communication, and interact on a daily basis with guests and resort staff.

EDUCATION and/or EXPERIENCE:

• MS Office computer knowledge required.
• Previous resort related experience desirable.
• Must be able to sit for long periods of time.
• Must be available for a variety of hours and shifts, including days, evenings, and holidays.

ESSENTIAL DUTIES:

• Follows Star Performance guidelines to answer phone calls, sell room nights, and book reservations.
• Possess a comprehensive understanding of room types, locations, layouts, rates, and the benefits of all package plans.
• Handles group reservations and collects all necessary information.
• Monitors reservations email, your work email, and guest messaging system.
• Prepare confirmations, and add notes as needed to guest reservations.
• Schedule and complete guests’ room tours if requested.
• Has extensive knowledge of the resort and local area offerings.
• Completes modifications or cancellations, according to resort policy.
• Sets up Group/Leisure billing accordingly, including advance deposits.
• Assist at Front Desk as needed.
• Complete rebook requests accordingly to resort policy and procedures.
• Assists during any emergencies and follows proper procedures.
• Promotes and supports positive working relationships and communications with all guests, co-workers, and other departments.
• Any and all other duties as assigned.

EXPECTATIONS:

The employee must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to fulfill these functions. Ruttger’s further expects every employee to exhibit stellar guest service and a regular attendance record.

REQUIREMENTS:

• Must be able to pass Ruttger’s background check
• Have valid Driver’s License.
• Reach with arms and hands.

Odyssey Resorts is an equal opportunity employer committed to a policy of nondiscrimination with respect to race, color, religion, sex, national origin, and any other class protected by federal, state, or local law, including, but not limited to, medical condition, disability, marital status, age, sexual orientation, or pregnancy.