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Member Experience Expert

$14 - $16 per hour

Workout Anytime - Pugh

Job Description

Job Description

Looking for a personable, energetic team player. Someone who is not afraid to ensure our members feel welcomed and heard. This role help ensure our culture is clean, friendly, and well maintained. Our experts strive to ensure our members are happy, motivated, and getting an amazing experience every time they walk in. Must be willing to help clean and make calls when needed.

Pay:

$14.00 - $16.00 per hour

Job type
  • Full-time
  • Part-time
Weekly Day Range
  • Monday to Friday
  • Weekend availability
Shift
  • 4-hour shift
  • 8-hour shift
The job description of the Member Experience expert will be to:

Greet each member by name when possible when they are arriving and leaving the club

Make 10 calls

per open hour

to outgoing marketing calls per shift

Conduct membership tours and sell memberships when needed

Meet minimum expectations on KPI such as Appt Closing, SS Booking and Referrals

Ensure all members scan in correctly and clear up any check in alerts

Clean assigned area daily

Monitor and maintain club inventory

Communicate with members and evaluate their needs

Handle complaints from customers

Act as our clubs representative and set an example for our staff
Ultimately, the duties of the Member Experience expert are to make sure our club operates effectively,
and that we keep our members happy.

Vacancy posted 24 days ago
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