Customer Service Representative
$18 - $20 per hourCollabera
Description
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Days Left: 21 days, 3 hours left Apply Note:
- The position is Onsite ( No Remote work ).
- Position: Fraud & Claims Operations Representative 2 ( Customer Service Representative )
- Industry: Banking/Financial Services
- Job duration: 6 months ( Possible Extension/Conversion )
- Location: Des Moines, IA 50309 ( On-site - No Remote work )
- Schedule: Monday - Friday ( 8 AM - 5 PM / 9 AM - 6 PM Central Time )
- Pay Range: $18-20/hour
- This role will handle incoming calls.
- Handle incoming calls and investigate potentially fraudulent activity.
- Recommend process and tool improvements that increase the efficiency of fraud and claims operations.
- Identify and submit customer complaints when applicable.
- Provide guidance and subject matter expertise to less experienced staff on complex fraud and claims matters.
- Call Center/Contact Center/Customer Service/Phone based Customer Support Experience.
- Bilingual - English and Spanish.
- Fraud and claims operations experience.
- Proficiency with MS Office applications, including Excel and Outlook.
- The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually - as applicable.
- Customer Service
- Customer Support
- Customer Care
- Customer Advisor
- Customer Liasion
- Phone Support
- Call Center
- Contact Center
- Call Handling
- Inbound calls
- Fraud Investigation
- Fraud Operations
- Fraud Claims
- Customer Issue Resolution
- Recruiter
- Phone
- Indranil Kundu
- View email address on click.appcast.io
- View phone number on click.appcast.io
Vacancy posted 1 day ago
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