Sales Associate/Product Specialist

Job Description Responsible for executing, monitoring, and training inventory best practices and standard operating procedures for the entire store, including both front end and pharmacy. Supports pharmacy inventory management activities, including receiving, counting, ordering, and facilitating returns. Champions On‑Shelf Availability and is responsible for receiving, counting, pricing, returns, and all in‑store inventory processes. Validates and ensures accuracy of planograms. Responsible for reviewing and coordinating the proper use of reports and system applications, which have an impact on the accuracy of front end and pharmacy on‑hand balances and pricing. Responsible for executing and maintaining front end and pharmacy asset protection techniques, and filing claims for warehouse and vendor overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods including prescription drugs. In designated stores, as required, opens and closes the store in the absence of store management, including all required systems start‑ups, required cash handling and cashier responsibilities, and ensuring the floor and stock room are ready for the business day. Customer Experience Engages customers by greeting them and offering assistance with products and services. In designated stores, when serving as the leader on duty, resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied). Operations Executes and coaches team members on warehouse and vendor inventory management processes including but not limited to creating, reviewing, and receiving orders. Scans in all deliveries while the vendor is still in the store, including common carrier deliveries. Under the supervision of the pharmacist‑in‑charge, verifies all pharmacy shipments are posted for products physically received at the store. Completes On‑Shelf Availability (OSA) end‑to‑end process including warehouse and direct store delivery (DSD) for planogrammed departments, executing disposals, call‑ins, and vendor returns before expiration. Under the supervision of the pharmacist‑in‑charge, completes pharmacy inventory activities including but not limited to pharmacy recalls following Pharmacy Hazardous Waste Policy, vendor returns, non‑controlled, and damaged salvage returns. Completes execution of all pricing activities including price changes, markdowns, and markdowns deletes. Responsible for supporting front end and pharmacy ordering by ordering expense items and monitoring pharmacy manual orders to identify excess orders. Maintains accurate inventory counts and ensures on‑hand quantities are accurate across all departments and the pharmacy. Ensures the store maintains inventory compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). Assists in the maintenance of inventory records, including receiving and posting of all products. Helps to prepare for physical inventory and supports the physical inventory day activities. Supports keeping all counters and shelves clean and well merchandised. Knowledgeable of all store systems and equipment. Assists and coaches store team on all package delivery activities and supports execution of the pickup program. When serving as the leader on duty, registers all related sales on the point‑of‑sale system, completes product returns, order voids, customer refunds, and cash drops to safe. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes any additional activities and other tasks as assigned. Training & Personal Development Attends company‑based trainings for continuous development and completes all e‑learning modules including safety training requirements. Obtains and maintains a valid pharmacy license/certification as required by the state. Communications Serves as a liaison between management and non‑management team members by coaching and developing other capabilities with inventory systems. When serving as the leader on duty, communicates assigned tasks to team members and reports disciplinary issues and customer complaints to management. External Basic Qualifications Six months of prior work experience with Walgreens (internal candidates) or one year of prior retail work experience (external candidates). Must be fluent in reading, writing, and speaking English (except in Puerto Rico). Must have a willingness to work a flexible schedule, including evening and weekend hours. “Achieving expectations” rating on last performance review and no written disciplinary actions in the previous 12 months (internal candidates only). Demonstrated attention to detail and ability to multi‑task and manage execution. Experience in identifying operational issues and recommending and implementing strategies to resolve problems. Preferred Qualifications Prefer previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate. Prefer to have prior work experience with Walgreens, with an evaluation on file. We will consider employment of qualified applicants with arrest and conviction records. #J-18808-Ljbffr Hawk Automotive Group