Manager, Clinical Quality

About This Role As a Manager, Clinical Quality we oversee and elevate the quality of our clinical operations, ensuring clinical accuracy, regulatory compliance, and continuous improvement for the patients we serve. Responsibilities Team Management: Oversee daily operations of a team of 20‑25 non‑exempt quality assurance clinical technicians, ensuring performance meets departmental production, quality, and operational standards. Performance Management: Track and evaluate staff performance metrics, implementing process improvements to meet or exceed quality and efficiency goals. Coaching & Development: Provide coaching, guidance, and recognition to foster a high‑performance culture. Conduct performance reviews and facilitate corrective actions in partnership with HR and senior leadership. Escalation & Recovery: Manage customer service in high‑volume environments, ensuring efficient escalation and recovery processes to meet service excellence standards. Operational Oversight: Ensure day‑to‑day service delivery runs efficiently and in accordance with established policies and regulations. Compliance & Regulations: Ensure compliance with FDA regulations and company policies, collaborating with cross‑functional teams to maintain and uphold these standards. Strategic Planning: Contribute to strategic planning and leadership initiatives, working closely with senior management to achieve long‑term organizational goals. Budget & Resource Management: Oversee team budget, manage resources, and coordinate additional hours needed to achieve targets. Staff Development: Facilitate ongoing staff development by coordinating training with clinical teams to meet performance and quality standards. Continuous Improvement: Assist with quality management programs, provide feedback on operational efficiencies, and collaborate on cross‑functional projects to support company‑wide initiatives. Performance Dashboards & Tools: Utilize workflow automation tools and performance dashboards to monitor team performance and operational metrics, ensuring alignment with organizational goals. Quality Improvement: Guide the development, coordination, and evaluation of quality management programs, assisting clinical leadership with policy, procedures, and clinical guidelines. Must‑Have Skills and Qualifications Team Leadership: Proven experience managing large teams in a service environment, focusing on performance management and fostering a high‑performance culture. KPI and Metrics: Expertise in utilizing KPIs and performance metrics to drive operational improvements and meet organizational objectives. Clinical Operational Workflow Management: Experience managing clinical operational workflows and overseeing day‑to‑day service delivery in high‑volume environments. Workflow Automation Tools: Proficiency with workflow automation tools and familiarity with production software and performance dashboards. Cross‑functional Communication: Strong communication skills to collaborate effectively with clinical, operational, and leadership teams. Customer Service Excellence: Demonstrated experience managing customer service in high‑volume settings and implementing recovery processes to enhance satisfaction. Escalation & Recovery: Experience in managing efficient escalation and recovery processes to resolve operational issues. Compliance & Regulatory Knowledge: Understanding of state and federal regulations in healthcare operations and the ability to ensure compliance. Staff Performance & Development: Experience managing staff performance, coaching, and fostering staff development through training initiatives. Education & Certifications Required: Current valid RN licensure (IL, TX or CA), paramedic/EMT‑P license, or CCT certification, or ability to achieve certification within 120 days of hire. Preferred: Bachelor’s or Master’s Degree in a related field, or equivalent experience. Experience Minimum of 4 years of management or supervisory experience in operations management, preferably in medical device, healthcare services, or clinical setting. 2‑3 years of experience in a Quality Assurance process. Cardiac monitoring or a related field preferred. Experience in employee development. Familiarity with regulated environments and quality assurance processes. Strong leadership, problem‑solving, and organizational skills. Proven ability to manage high‑volume operations and large teams. Knowledge, Skills & Abilities Demonstrated project management skills, including leadership, presentation, planning, and communication. Excellent problem‑solving, interpersonal, written, and organizational skills. Knowledge of FDA, CMS, and Joint Commission regulations and standards. Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and MS Teams. Great work ethic and desire to provide high‑quality outcomes. Knowledge of medical terminology specific to cardiology. Capability in rhythm analysis and interpretation. Excellent attention to detail. Positive attitude, team player, and strong work ethic. Critical thinking skills, ability to define problems, collect data, establish facts, and draw valid conclusions. Working Environment / Physical Demands Ability to adapt to a fast‑paced, evolving work environment. Must be able to work under pressure and manage tight deadlines. Function independently, with minimal oversight. Ability to attend the local IDTF in person to support staff and handle escalation issues as required by business needs. Willing to travel to attend off‑site leadership events and participate in professional development activities. Location Deerfield Estimated Pay Range $115,000.00 - $149,000.00 We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws. iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures. If you need such an accommodation, contact us at View email address on click.appcast.io. #J-18808-Ljbffr iRhythm Technologies, Inc.