Customer Service Analyst

TransUnion’s Job Applicant Privacy Notice Job Title Sr Analyst, Customer Support Operations Job Description Summary At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day. Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology. Job Description The Customer Call Center Analyst is responsible for providing operational customer support to TransUnion’s corporate clients (B2B). This role ensures continuous and uninterrupted access to contracted products through efficient user management, inbound and outbound call handling, and first‑level incident resolution, while maintaining a strong service mindset and focus on operational excellence. What You’ll Bring 2–3 years of experience in customer service or call center environments Experience managing user access, password resets, and basic operational incidents Strong communication skills, patience, and customer‑oriented mindset Ability to work under pressure in high‑volume, time‑sensitive environments Experience using CRM or ticketing tools (Salesforce preferred, others acceptable) Preferred Skills Service KPIs and performance indicators analysis Power BI or reporting tools for service metrics Prior experience supporting corporate clients (B2B) Intermediate English proficiency (nice to have) Impact You'll Make This role focuses on day‑to‑day customer service activities such as user creation, modification, and deactivation, handling inbound and outbound calls, resolving first‑level incidents, and escalating technical issues when needed. The analyst also supports service reporting, dashboard creation, and continuous improvement initiatives to enhance customer experience. Responsibilities Ensure uninterrupted access to TransUnion products for corporate clients Deliver timely, empathetic, and effective customer support Support service performance tracking through KPIs and reporting Contribute to continuous improvement and operational stability Work Arrangement This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. #J-18808-Ljbffr