Assistant Community Manager

Job Description

Job Description

Assistant Community Manager

FINANCIAL/ADMINISTRATION

· Demonstrate ability to understand financial goals.

· Assist in maintaining accurate records of all community transactions and submit on timely basis (i.e., rent rolls, delinquency reports, variance reports, move-in/move-outs, etc.).

· Assist in Preparation of annual budgets and income projections in a timely and accurate manner.

· Ensure that all rents and late fees/check charges collected, posted, and deposited in a timely manner.

· Provide constant vendor/contractor communications concerning billing, vendor relations and certificates of insurance.

· Ensure that A/P invoices submitted weekly for Community Manager Review.

· Prepare and/or implement procedures and systems within company guidelines to ensure orderly, efficient workflow.

· Confirm all leases and corresponding paperwork completed and input to software System accurately and on a timely basis.

· Ensure current resident files properly maintained.

· Ensure all administrative paperwork is accurate, complete, and submitted on a timely basis.

· Ensure proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities (i.e., criminal activity on community, employee/resident injuries, fires, floods, freezes, etc.)

 

Marketing/Leasing

· Maintains a professional, yet friendly, atmosphere in the leasing office and other areas where prospective residents and current residents meet.

· Inspects models and “market ready” vacancies daily to insure cleanliness.

· Answers incoming phone calls and manage each call accordingly, whether it is a client call, irate resident, service request, etc.

· Greets prospective residents, qualifies, determines needs and preferences, and professionally presents community and specific apartments while communicating features and benefits.

· Update online advertising to reflect current market pricing on a weekly basis.

· Maintains awareness of local market conditions and trends. Contributes ideas to the property manager for marketing community and for improving resident satisfaction.

· Occasionally will be asked to perform external market outreach at nearby businesses, organizations, etc.

· Actively coordinate all renewals throughout the month. Scheduling resident appointments to discuss renewal rates and leasing options.

· Deal with resident concerns and requests on timely basis to ensure resident satisfaction with management.

· Develop and/or implement resident retention programs (i.e., resident functions, special promotions, monthly newsletters, etc.).

· Ensure distribution of all company or community-issued notices (i.e., severe weather, emergency, etc.).

· Consistently implement policies of the community.

 

Maintenance

· Maintain community appearance and ensure repairs noted and completed on timely basis. This requires regular community inspections and tours.

· Assure quality and quantity of market ready apartments.

· Ensure that models and market ready apartments walked daily and communicate any service-related needs to maintenance.

· Ensure that all service requests recorded and communicated appropriately to maintenance

QUALIFICATIONS

Position requires a minimum of 1 year on-site as a Leasing Consultant.

DRIVING/TRAVELING REQUIREMENTS:

Occasional need to utilize personal transportation to inspect apartment community and surrounding neighborhood.

Must have valid driver’s license and automobile insurance.