PROGRAM MANAGER

Program Manager

The NYC Public Engagement Unit (PEU) identifies and executes proactive strategies to connect New Yorkers to key City services. Relying heavily on data analytics, new technologies, and large-scale outreach tactics, the unit identifies New Yorkers in need of assistance and helps them navigate and obtain City services. The Public Engagement Unit consists of teams of specialists who are trained to effectively engage New Yorkers and connect them with vital resources. The Unit uses data to identify demographics that likely want or need city services; and works with partner agencies, elected officials, community groups, non-profit organizations, and service providers to engage directly with communities and subject matter experts in all five boroughs. The unit is frequently involved in citywide events, special projects in conjunction with multiple city agencies, and targeted days of action. The Program Manager will support the Senior Director of Tenant Services on a number of key projects and programs across TSU. The Program Manager will develop plans for training, quality control systems, project manage new initiatives, review data and develop ongoing reporting tools, and assist with communication to internal and external stakeholders. The Program Manager will manage a team of project leads to ensure short-term and long-term goals are met. Successful candidates should be highly ambitious in his/her pursuit of growth and achieving excellence, have at least one year of community, health education or other experience, and excellent communications and outreach skills. Candidates should have demonstrated ability to closely track metrics and outcomes, be detail-oriented and organized and have the ability to multitask. PEU is recruiting one (1) Community Coordinator to function as a Program Manager for its Tenant Support Unit who will:

• Oversee a team of 1-2 to Project Leads
• Oversee training and onboarding across all Tenant Support programs
• Develop and manage quality control systems across all Tenant Support programs
• Evaluate program performance to inform key decisions of the initiatives (both short-term and long-term priorities)
• Closely partner with Outreach Managers to ensure reporting is accurate and up to date, and develop agendas for strategy meetings
• Closely partner with policy, data, and operations teams to ensure teams have timely access to resources, education, and tools related to the program
• Assist Senior Director of Tenant Services with project management of new and ongoing projects
• Manage partner referrals

Hours/Schedule: Monday – Friday or Tuesday - Saturday, 9 am - 5 pm COMMUNITY COORDINATOR - 56058

Minimum Qualifications

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or 2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or 3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Preferred Skills

- Experience with community, issue, labor, or political organizing. - Experience managing an outreach or community service team. - Excellent interpersonal skills and a proven ability to engage people in conversation. - Strong written and oral communication skills in English. Other languages are a big plus. - Ability to prioritize and effectively manage multiple tasks in a fast-paced work environment. - Willingness to learn, be flexible, and adapt to work assignments in a variety of situations and problem solve.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.