Animal Services Supervisor

Animal Services Supervisor

Lead a team that makes a difference for animals and the Rancho Cordova community! The City of Rancho Cordova is seeking an experienced Animal Services Supervisor to lead the daily operations of the City's Animal Services Division within the Neighborhood Services Department. This is a hands-on supervisory role responsible for leading and developing Animal Services staff, overseeing field operations and enforcement activities, and ensuring responsive, professional service to the community. We're looking for an experienced animal services professional who is ready to lead a team while remaining actively engaged in operations, complex investigations, and the delivery of high-quality Animal Services programs.

About the Role As the Animal Services Supervisor, you'll provide leadership and operational oversight for the City's Animal Services Division. Key responsibilities include:

• Lead and supervise Animal Services staff, including assigning work, establishing priorities, coaching and mentoring employees, evaluating performance, coordinating training, and ensuring appropriate staffing to meet operational needs.
• Oversee the daily operations of the Animal Services Division, including field services, enforcement activities, investigations, service levels, operational procedures, and continuous improvement of programs and services.
• Provide technical leadership on complex and high-risk animal investigations, including potentially dangerous and vicious animals, animal cruelty and neglect, animal seizures, and other matters involving significant public safety or animal welfare concerns.
• Support field operations and maintain operational readiness, including responding to significant incidents and providing on-call or field shift coverage when staffing shortages, emergencies, or other operational needs require additional support.
• Manage and support Animal Services programs and administrative functions, including budget oversight, policies and procedures, ordinances, equipment and vehicle needs, public education, licensing, outreach, and relationships with community partners.
• Serve as a key City representative and operational partner, coordinating with law enforcement, the District Attorney's Office, veterinarians, shelters, rescue organizations, regulatory agencies, other City departments, and the community on Animal Services matters.

Position Requirements: This position supports a field-based operation and requires flexibility to meet the service and emergency response needs of Animal Services. The selected candidate must:

• Be willing to work irregular hours, including evenings, weekends, holidays, and overtime.
• Participate in emergency response and provide on-call and field shift coverage, including performing the duties of subordinate classifications when necessary to maintain operations.
• Reside within a 45-minute commute from the work site.
• Be able to tolerate the euthanasia of animals.

The Ideal Candidate: The ideal candidate is an experienced animal services professional and people-focused leader who can effectively balance staff leadership, field operations, animal welfare, public safety, and customer service. The successful candidate will:

• Have significant experience in animal services or animal control, including lead or supervisory experience.
• Be an effective leader who can coach, mentor, develop, and hold staff accountable.
• Possess strong knowledge of animal services enforcement practices, investigations, and applicable laws and regulations.
• Exercise sound judgment and remain calm during complex, sensitive, or emergency situations.
• Communicate effectively and build positive relationships with staff, partner agencies, community organizations, and the public.
• Be organized, adaptable, and comfortable managing competing operational priorities.
• Be willing and able to remain hands-on in field operations when needed.

Benefits of working for the City of Rancho Cordova:

• Choice of a generous monthly stipend for Medical/Dental/Vision or Cash in Lieu of Medical Insurance.
• 13 paid holidays per year.
• Universal Time Off (combined vacation and sick leave).
• CalPERS Retirement.
• Tuition Reimbursement up to $2,500/fiscal year.
• Onsite fitness area & many more employee perks!

City employees also enjoy the knowledge that their work matters to the residents, visitors and businesses in our community.