Regional Operations Manager - Data Center Cloud Services

Regional Operations Manager - Data Center Operations

Lead Mission-Critical Infrastructure Across a Growing Regional Network

About the Role

DP World is seeking an experienced and strategic Regional Operations Manager to oversee data center operations across multiple sites within a designated geographic region.

Our customers' data centers are the foundation of critical digital infrastructure, supporting the technologies and services that power businesses around the world. As Regional Operations Manager, you will be a key member of the DP World Cloud Services leadership team, responsible for ensuring operational excellence, scalability, reliability, and continuous improvement across multiple campuses.

This role requires a proven leader who can successfully manage complex operations, develop high-performing teams, drive cross-functional collaboration, and deliver measurable business results in fast-paced, high-availability environments.

What You'll Do

Regional Leadership

• Provide strategic direction and operational oversight for multiple data center sites within the region.
• Ensure alignment with global operational standards, customer expectations, and business objectives.
• Drive consistency and accountability across all regional operations.

Operational Excellence

• Lead capacity delivery, production operations, logistics, infrastructure deployment, and operational readiness initiatives.
• Establish and monitor key performance indicators to drive quality, efficiency, and reliability.
• Identify opportunities to improve operational processes, reduce costs, and increase scalability.

Team Leadership & Development

• Build, develop, and mentor high-performing operational teams.
• Foster a culture of accountability, innovation, collaboration, and continuous improvement.
• Develop future leaders through coaching, training, and succession planning.

Cross-Functional Collaboration

• Partner with Capacity Planning, Logistics, Supply Chain, Engineering, Facilities, Network Operations, Project Management, and Customer teams.
• Lead complex initiatives involving multiple stakeholders and geographic locations.
• Ensure successful coordination of regional operational priorities.

Data-Driven Decision Making

• Utilize operational data and analytics to identify trends, risks, opportunities, and performance gaps.
• Develop action plans and measurable improvement initiatives.
• Drive informed decision-making through metrics and reporting.

Growth & Scalability

• Anticipate future capacity requirements and operational challenges.
• Develop solutions that support rapid growth and infrastructure expansion.
• Contribute to long-term regional and global operational strategies.

Incident Management

• Serve as the regional escalation point during critical operational events.
• Coordinate response, communication, recovery efforts, and post-incident reviews.
• Ensure timely resolution and continuous improvement following incidents.

Process Improvement

• Standardize and optimize operational processes across all regional sites.
• Share best practices and lessons learned throughout the organization.
• Support the development of scalable global operating models.

Safety & Compliance

• Promote a culture of safety, security, and operational excellence.
• Ensure compliance with company policies, customer requirements, and regulatory standards.
• Lead by example in maintaining a safe and compliant work environment.

Qualifications

Required Qualifications

• Bachelor's degree in Engineering, Operations Management, Supply Chain, Information Technology, Business Administration, or related field; equivalent experience may be considered.
• 10+ years of operational leadership experience in data centers, critical infrastructure, logistics, supply chain, manufacturing, or high-availability technology environments.
• 5+ years of experience leading teams, including hiring, coaching, performance management, and talent development.
• Demonstrated success leading operations across multiple geographic locations.
• Experience managing large-scale cross-functional programs and initiatives.
• Strong analytical and problem-solving skills with a data-driven approach to decision making.
• Proven ability to manage multiple complex projects simultaneously.
• Excellent communication and stakeholder management skills.
• Ability to travel approximately 50%.

Preferred Qualifications

• Experience supporting hyperscale data center environments.
• Knowledge of data center logistics, inventory management, and capacity planning.
• Experience with Lean, Six Sigma, or other continuous improvement methodologies.
• Familiarity with fleet management systems, automation platforms, and operational analytics tools.
• PMP, Agile, Scrum, Lean, or Six Sigma certification.
• Master's degree in Engineering, Operations Management, Supply Chain, Business Administration, or a related discipline.

About the Role

How you will contribute

Ensure that customer expectations are met and/or exceeded within the confines of company guidelines.

• Quarterly presentations to customer senior management relative to our scorecard and initiatives.
• Participate in customer invited meetings e.g. 9:30 am to support Customer strategic objectives
• Communicate with the customer and demonstrate initiatives supporting continuous improvement.

Meet company objectives with respect to Safety, Quality, Delivery, Cost, Morale and Environment.

• Quarterly presentations to senior management of syncreon re Plant objectives and initiatives
• Establish 5 year / contract life business plan, annual budgets and ensure targets are met
• Local initiatives to ensure plant progression in all regards

Adopt continuous improvement within the workplace.

• Plan and execute the concepts of lean manufacturing
• Ensure the plant plans and executes productivity tasks on an annual and ongoing basis
• Prioritize activities associated with the elimination of waste in all aspects of our operations

Organizational Strengthening

• Continue to build a stronger salaried team capable of leading the hourly workforce into the demands of the future.
• Improve employee relations and morale through participation of personnel from the shop floor and instill behavioral discipline
• Improve communication throughout the organization and at all levels

Work with Trade Unions (if applicable)

• Continue to identify and eliminate past practices that may impact the financial wellbeing of the plant.
• Work with union personnel to improve day to day operations while limiting the emotional impact on the workforce
• Adopt union representatives as part of the business to maximize their contribution to achieve overall objectives

New Business

• Work with the business development and account management group to identify business opportunities within the capabilities of the plant and local area
• Ensure the plant participates in all activities surrounding potential business and future profitability
• Ensure the plant is always in a state that maximizes its appeal to outsiders and potential customers

Be a Corporate Citizen, create an external Image

• Ensure that syncreon.US, Inc. is a positive force within the community and considered to be a good employer
• Increase the exposure of syncreon.US Inc. in a positive light to maximize our opportunity for future growth
• Work with other suppliers and industry focus groups in the local community to learn from their experiences and adapt accordingly

Quality and Environmental Management Systems

• Participate as an active member of the management team in supporting ISO 14001 and ensuring that their direct reports abide by these processes and operating work instructions
• Drive, Attend and participate in both ISO TS 16949 and ISO 14001 management review

Your Key Qualifications

• A college or university degree related to manufacturing is preferred and / or MBA
• Managerial experience at various levels and/or other manufacturing locations
• Manufacturing / logistics background in the automotive industry is preferred
• Job experience in a Tier 1 operation is beneficial
• A production, materials and quality control background compliment skill set

Why Join DP World?

DP World is a global leader in logistics and supply chain solutions, supporting some of the world's most innovative companies. Our Data Center Operations team plays a critical role in enabling the growth of digital infrastructure through operational excellence, innovation, and customer focus.

When you join DP World, you'll have the opportunity to:

• Lead large-scale, mission-critical operations.
• Influence the future of data center infrastructure.
• Work alongside industry-leading professionals.
• Drive meaningful business results across multiple locations.
• Develop your career within a growing global organization.

Build the Future with DP World

If you are a proven operations leader who thrives in complex, fast-paced environments and is passionate about building high-performing teams and scalable infrastructure, we encourage you to apply.

**DP World is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic.