Global VP of Product Design & AI UX

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword—it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all. As the Vice President of Product Design, you will drive the overall user experience across the Informatica portfolio. You will lead a global team of world class designers, set the experience design vision, strategy, and oversee the implementation of the Informatica suite of Data Management and GenAI products that are used by businesses worldwide. Here's What You’ll Do Strategic Vision & Leadership – Build a culture of customer obsession embedded into every facet of design strategy; champion deep understanding of real user problems and foster innovation and customer‑centered thinking across the team; develop and articulate a compelling design vision shaped by design thinking principles; anticipate future challenges, drive clarity in high‑ambiguity environments, and mobilize teams to deliver sustainable, high‑impact solutions. Customer-Centric Product & Digital Design – Lead the creation of intuitive and impactful solutions rooted in design methodologies, ensuring seamless, enjoyable, and efficient user experiences; collaborate with multidisciplinary teams to understand customer needs at all product lifecycle stages; implement experience strategies that prioritize holistic, end‑to‑end customer journeys and enhance usability, accessibility, and personalization; champion responsible design by guiding the team to leverage AI ethically, transparently, and with a focus on trust and user control; drive the use of modular, reusable design patterns that ensure flexibility, extensibility, and long‑term platform cohesion. Team Leadership & Development – Build, lead, and mentor a high-performing, multidisciplinary design team; recruit, nurture, and retain best-in-class global talent; create conditions of trust and psychological safety; act as a multiplier by removing barriers and fostering individual and team autonomy. Operational Design Management – Establish workflows and systems that enable rapid, customer-driven design innovations while meeting timelines and budget constraints; prioritize resources toward initiatives that significantly enhance the customer journey; continuously evaluate and adopt cutting-edge agentic design and vibe coding tools that align operations with customer needs and business goals. Stakeholder Collaboration – Act as the voice of the customer in leadership meetings; collaborate with other departments to consistently apply customer-focused design principles; drive strategic initiatives that enhance the end-to-end customer journey, emphasizing satisfaction and experience metrics. What Does Success Look Like? Delivering easy-to-adopt, impactful data solutions that scale to power Salesforce’s vision for the Slack‑powered Agentic Enterprise. Being the design champion and delivering the creative vision to build next-generation products and services. Cultivating and sustaining a design-first, customer-first culture across the business. What We’d Like to See Experience leading global teams that created high-quality enterprise and consumer software. Insatiable curiosity to experiment, iterate, and scale with cutting-edge technologies and tools. Success driving the evolution of sophisticated design systems. Expertise refining and enhancing the end-to-end customer journey to foster loyalty and retention. Detail-oriented yet capable of managing strategic, big-picture initiatives. Strong presentation, storytelling, and cross-functional communication skills. Ability to make hard decisions and be accountable, even when outcomes are negative. Understanding of key business metrics and data and how they connect to design. Role Essentials 15+ years of UX experience, managing and building teams while delivering enterprise products and solutions. Experience making key contributions to innovative, successful products with a strong understanding of AI technologies. Bachelor’s or Master’s in HCI, Industrial/Visual Design, Behavioral Science, or related discipline. Experience successfully leading and directing a large UX team. Strong knowledge of user-centered design principles, best practices, trends, and emerging technologies. Equal Opportunity Employer Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. At Salesforce, we believe in equality for all and are committed to creating an inclusive workplace free from discrimination. All employment decisions are based on merit, competence, and qualifications, without regard to protected classifications. Compensation In the United States, compensation for this role is determined by location, job level, knowledge, skills, and experience. The typical base salary range is $257,500 - $451,700 annually, with higher ranges in select cities within the San Francisco and New York City metropolitan areas. This range represents base salary only and does not include bonuses, equity, or benefits. #J-18808-Ljbffr