Assistant Manager

Overview

Superior Maintenance Co. (SMC) began operations in the Elizabethtown, KY area in 1988. We have successfully grown year by year because of our commitment to quality service.

Our goal is to provide our customers with a quality program that is designed to meet their exact needs and is cost effective. To accomplish our goals, we hire quality team members, properly train them, and continuously communicate with them through our Total Quality Management process.

Job Details

Summary:

The Janitorial Asst. Manager is responsible for general office tasks assigned, including employee record management, recruitment support, and administrative assistance for site operations.

Duties / Responsibilities :

• Submit new employee information to corporate office and input into WinTeam.
• Maintain on-site employee records (e.g., new hire information, reprimands, insurance files) and scan documents to corporate office.
• Send terminated employee paperwork and verification of employment to corporate.
• Assist with Employee Referral Bonus Program.
• Attend job fairs and schedule open houses to source qualified candidates.
• Interview candidates and complete pre-hire process (background checks, drug screening, badge requests, training scheduling).
• Assist Site Manager with employee relations as needed.
• Transition agency staff to SMC payroll.
• Maintain PPE inventory for hiring process, including weekly reporting and ordering.
• Prepare correspondence, quotes, labels, and forms using Microsoft Office.
• Perform other similar and related duties as assigned.

Work Expectations:

• Must maintain flexibility to support operational needs, including early mornings, evenings, weekends, and special projects when required.
• May be required to visit multiple customer sites within the assigned service area.
• Must ensure coverage of services during operational changes, staffing shortages, or customer requests.

Required Skills / Abilities:

• Strong leadership and people-management skills.
• Ability to manage multiple locations and operational priorities.
• Excellent communication and customer service skills.
• Strong organizational and problem-solving abilities.
• Ability to train employees and enforce operational standards.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel).
• Must have a reliable smartphone as a condition of employment for timekeeping, employee portal access, and company communications.
• Floor care experience (stripping, waxing, buffing, carpet cleaning, etc.)
• Minimum 21 years of age with active driver license.

Language Skills:

• Ability to read and interpret safety rules, operating instructions, and procedure manuals in English.
• Ability to communicate effectively with employees, supervisors, and customer representatives.
• Ability to write routine reports and operational communications.

Reasoning Ability:

• Ability to apply common-sense understanding to carry out instructions in written, oral, or diagram form.
• Ability to solve operational problems involving staffing, service quality, and customer expectations.

Physical Demands:

• Regularly required to stand, walk, talk, and hear.
• May occasionally lift or move up to 30 pounds.
• Ability to move throughout customer facilities to inspect operations and monitor work activities.

Work Environment:

• Work performed at customer locations including office buildings, manufacturing facilities, and industrial environments.
• Exposure to cleaning chemicals, equipment, and operational noise levels may occur.
• Noise levels vary depending on facility environment.

Candidates must be adaptable and willing to work alternative shifts, including 3rd shift and weekends, to support operational needs.

Education Requirements

• Equivalent combination of education, training, and experience may be considered
• Minimum of three (3) years of janitorial, facilities management, or operations management experience preferred
• High School Diploma or GED required

Additional Information / Benefits

• Paid Holidays
• 401K/403b Plan
• Short Term Disability
• Pension/Retirement
• Dental Insurance
• Paid Vacation
• Long Term Disability
• Special Incentive Plans
• Paid Sick Days
• Vision Insurance
• Medical Insurance
• Life Insurance