Barista & Retail Support

Job Description

Job Description

BARISTA & RETAIL SUPPORT

Overview of Role:

The Barista & Retail Support role serves as an important front-line representative of Bonton Farms, creating a welcoming and hospitable experience for every guest while supporting daily operations within the coffee and retail environment. This position is responsible for preparing beverages, maintaining product presentation, supporting point-of-sale transactions, and helping ensure the retail space reflects the quality, warmth, and mission of Bonton Farms.

This role requires strong customer service skills, attention to detail, reliability, and the ability to work collaboratively in a fast-paced environment where hospitality and mission are equally important.

Key Responsibilities

Coffee & Beverage Service

• Prepare coffee, espresso drinks, teas, and specialty beverages according to established recipes and quality standards
• Operate espresso equipment, grinders, brewing systems, and related beverage tools safely and correctly
• Maintain beverage consistency, cleanliness, and presentation standards throughout each shift
• Monitor supply levels and communicate low inventory needs to leadership

Retail & Guest Experience

• Welcome guests warmly and provide excellent customer service in alignment with Bonton Farms hospitality culture
• Accurately process transactions through the point-of-sale system
• Assist guests with retail product selections, merchandise questions, and general information about Bonton Farms products and mission
• Maintain attractive, organized, and fully stocked retail displays
• Support product restocking, labeling, rotation, and cleanliness of shelves and service areas

Daily Operations Support

• Open and close assigned areas according to established procedures
• Assist with daily cleaning, sanitation, and organization of front-of-house and retail areas
• Monitor freshness and quality of products and communicate concerns promptly
• Support inventory counts and basic product tracking as assigned
• Assist with packaging customer orders and special retail requests

Team & Mission Support

• Work collaboratively with coffee, caf, market, and leadership teams
• Represent Bonton Farms positively to guests, volunteers, and community partners
• Support special events, pop-ups, and high-volume service periods as needed
• Maintain professionalism, punctuality, and dependability in attendance and communication

Qualifications

• Previous barista, food service, retail, or hospitality experience preferred
• Strong customer service orientation
• Ability to work efficiently in a fast-paced environment
• Comfortable handling cash and operating POS systems
• Ability to stand for extended periods and lift up to 25 pounds
• Strong communication skills and attention to detail
• Flexibility to work mornings, weekends, holidays, and special events as needed

Preferred Attributes

• Positive attitude and team-oriented mindset
• Ability to engage guests warmly and professionally
• Interest in community-centered work and mission-driven service
• Willingness to learn and grow within operations

Work Environment
This role operates in a customer-facing food and beverage environment and may involve standing for extended periods, frequent movement, lifting supplies, and working in indoor and outdoor conditions depending on business needs.

What Success Looks Like

• Guests experience friendly, efficient, and welcoming service
• Beverage quality remains consistent
• Retail space stays clean, organized, and stocked
• Transactions are accurate and timely
• Products are presented in a way that reflects Bonton Farms quality and mission
• Team members can rely on consistent attendance and strong shift support