Shift Leader

Chick-fil-A

Front of House Director

Company: Chick-fil-A

Location: North Canton FSU

Reports To: Executive Director

Mission: To create an exceptional guest experience by leading and developing the front-of-house team, ensuring operational excellence, and fostering a service-driven, values-aligned culture that reflects the Chick-fil-A standard.

Outcomes:

Achieve and maintain Top 20% in all key CEMs by the end of 2027.
Maintain Speed of Service (SOS) under 3:30 on average within the first year.
Lead and coach a team that delivers consistent order accuracy and guest satisfaction, as reflected in CEM feedback.
Maintain a fully staffed, high-performing FOH team with a strong bench of Team Leaders and Trainers.
Train all FOH team members on guest service standards within their first 30 days.
Ensure 100% QIV and >95% Smart Shop compliance for FOH-specific areas.
Deliver a minimum 30% CFA One sales mix by engaging guests with digital tools and upselling strategies.
Conduct biannual evaluations for all FOH team members, with clear feedback and documented development plans.

Competencies:

Behavioral Fit
Enthusiasm
Communication and active listening
Guest-first mindset
Planning and efficiency
Conflict resolution
Follow-through
Adaptability and poise under pressure
Ability to train and develop others
Cultural Fit
Warm and welcoming
Purpose-driven and guest-focused
Grace-filled leader who holds high standards
Generous with feedback and encouragement
Consistent and composed
Encourages unity and celebrates others

Married to the Mission: Grow People, Grow Business, but dating the Methods.

Vision: To provide Excellence through Hospitality to help our community Grow.

Values: Excellence, Hospitality, Growth

Work Schedule

8 hour shift
10 hour shift
Weekend availability
Monday to Friday
Holidays
Day shift
Night shift
Overtime

Benefits

Flexible schedule
Paid time off
Health insurance
Life insurance
401(k) matching
Employee discount

Apply

Vacancy posted 4 days ago

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