Salesforce Business Analyst

Description

The Lead Business Analyst (Lead BA) serves as the senior functional and analytical expert supporting large-scale, complex information systems for a state government client, with the majority of work dedicated to the client's Salesforce application suite, including Salesforce Digital Experiences/Communities, Apex, Flows, Lightning Web Components, Aura Components, Conga Composer, and multiple custom integrations.

The Lead BA is responsible for requirements management, business process reengineering, solution architecture collaboration, Agile delivery leadership, security and compliance documentation, and procurement support. The position ensures alignment between business objectives, technical architecture, cybersecurity standards, enterprise policies, and vendor deliverables. The Lead BA sets analytical standards, mentors team members, and coordinates communication between business stakeholders, technical staff, and vendors.

Salesforce Platform Leadership (Primary Duty Area)

• Serve as the senior business analyst for all Salesforce-based systems supporting the client's operations
• Lead discovery, documentation, and validation of requirements for Salesforce Admin, Apex classes, Flows, Lightning Web Components (LWC), Aura Components, Communities/Portals, and Conga Composer
• Translate business needs into Salesforce-ready specifications including user stories, acceptance criteria, workflows, data definitions, and configuration guidelines
• Review and advise on design solutions, custom components, integration patterns, and security models related to Salesforce development
• Ensure Salesforce implementations align with enterprise standards, architecture principles, and security frameworks including NIST SP 800-53
• Manage sprint backlogs, releases, and defect remediation using Azure DevOps (ADO)
• Support Salesforce integrations involving REST APIs, SQL Server, Oracle, Azure services, microservices, and legacy systems

Requirements Analysis & Business Process Reengineering

• Lead requirements elicitation and prioritization across multiple stakeholder groups
• Develop detailed documentation including functional specifications, use cases, workflows, process diagrams, and business rules
• Conduct business process reviews and redesign workflows to optimize efficiency
• Ensure requirements meet quality standards using Azure DevOps

Technical Collaboration

• Partner with Solutions Architects to convert requirements into technical designs
• Participate in architecture reviews for Salesforce and other client systems
• Review technical specifications for feasibility and compliance
• Prepare cost-benefit analyses, ROI assessments, and TCO evaluations
• Support security reviews and vulnerability remediation

Agile Delivery & Project Coordination

• Lead Agile ceremonies including sprint planning, standups, backlog refinement, and reviews
• Ensure user stories are complete, testable, and aligned with standards
• Track risks, dependencies, and project impacts

Communication & Customer Service

• Serve as the liaison between business, technical teams, leadership, and vendors
• Communicate requirements clearly for technical and non-technical audiences
• Manage stakeholder expectations and ensure transparency

Security, Compliance, and Quality Assurance

• Ensure solutions meet enterprise security standards and NIST controls
• Develop security documentation including SSPs, risk assessments, and POA&Ms
• Coordinate security scans and remediation
• Support QA activities ensuring requirements are testable

Requirements

Required Qualifications

• 10+ years business analysis experience
• Extensive Salesforce experience including Admin, Apex, LWC, Aura, Flows, Communities, and Conga Composer
• Knowledge of Agile and Azure DevOps
• Experience with SQL Server, Oracle, Java, .NET, JavaScript, and REST
• Experience developing SOWs, RFPs, and procurement documentation
• Strong communication skills
• Must be located within 90 miles of Lansing, MI (48933) at time of submission

Preferred Qualifications

• Veteran Preferred - qualified veterans encouraged to apply
• Scrum Master certified
• Experience with microservices, integrations, and distributed architecture
• Experience mentoring analysts