Vice President, Enterprise Incident and Crisis Management

* **Event Management**: Coordinate response efforts across the enterprise, serving as the primary contact during critical events. Activate and oversee event management protocols, mobilize the Event Coordination Team, monitor event-related matters and facilitate communication with Global Leadership Team.* **Strategy and Planning:** Develop and refine event response plans, ensuring alignment with corporate function and business unit playbooks (standard operating procedures, business continuity plans, etc.) across the enterprise.* **Stakeholder Communication:** Ensure timely and effective communication with stakeholders and executive leadership during critical events, ensuring a smooth execution and flow of information.* **Program Leadership**: Ensure the Enterprise Event Coordination Team is adequately trained and conduct post-event evaluations for continuous improvement. Own the development and execution of critical event table-top exercises to test, train, and continually improve the organization’s response capability.* **Compliance and Reporting**: Ensure adherence to regulatory requirements and maintain comprehensive reporting on event management activities.* **Documentation:**Maintain detailed records of incidents, response actions, and lessons learned. Continuously collect and refine details of dependencies across corporate functions and business units. Ensure documentation is accurate and up to date.* **Training:**Conduct regular training and awareness programs for executive leadership on incident response procedures and best practices.* **Continuous Improvement:**Evaluate and improve incident response processes and tools with process excellence mindset. Stay current with industry trends and emerging threats.* Activate Event Response protocols when necessary, mobilize the Event Coordination Team, and track and monitor Event-related matters.* Lead the Event Coordination Team in response efforts across all corporate functions and business units.* Serve as the primary point of contact for the Global Leadership Team during enterprise critical events.* Ensure decisions, strategy, and information flow effectively during an enterprise event.* Validate that corporate functions and business units maintain adequate Playbooks to support their responsibilities defined in the Response Plans and remediate any gaps in the Playbooks.* Brief executive leadership on events that are below the Enterprise Critical Event threshold but have the potential to escalate.* Conduct detailed post-Event after action reviews to identify lessons learned and areas for improvement.* Regularly review and update the Event Response Framework and Response Plans and incorporate best practices and/or new technologies.* Organize and conduct training programs and tabletop exercises for the Event Coordination Team and executive leaders.* Bachelor’s degree or equivalent experience in Information Technology, Business Administration, or a related field (master’s degree preferred).* 7+ years of experience in incident management, crisis management, or related field in a large global enterprise, preferably a financial institution.* 4+ years of experience with IT systems, infrastructure, and operations.* 4+ years of experience with incident management tools and frameworks (e.g., ITIL, NIST).* 7+ years of leadership experience.* Strong written and oral communication and interpersonal skills, with the ability to engage executive leadership of the company, manage stakeholder expectations and coordinate across multiple global teams.* Excellent problem-solving, analytical, and decision-making skills* Ability to work under pressure and manage multiple priorities with a “calm hand” while exhibiting “command and control.”* Certifications in incident management or demonstrated experience in emergency response, ideally in cyber and physical contexts (ITIL, CISSP a plus).* Experience in a similar role within a large, complex organization (financial services a plus).* Familiarity with regulatory requirements and compliance standards relevant to the industry.**Work/Life Resources** to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development. **Education Benefit** to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week. Prudential Financial, Inc. (NYSE: PRU), a global financial services leader and premier active global investment manager with approximately $1.4 trillion in assets under management as of Dec. 31, 2023, has operations in the United States, Asia, Europe, and Latin America. Prudential’s diverse and talented employees help make lives better and create financial opportunity for more people by expanding access to investing, insurance, and retirement security. Prudential’s iconic Rock symbol has stood for strength, stability, expertise and innovation for 150 years. For more information please visit news.prudential.com.**Our Commitment to an Inclusive Workplace**Prudential Financial, Inc. serves its customers in more than 40 countries and territories, and we seek talented, creative individuals from a variety of backgrounds, worldviews, and life circumstances to work with us. We are focused on creating a fully inclusive culture, where all employees feel comfortable bringing their authentic selves to work. We don’t just accept difference—we celebrate it, support it, and thrive on it. At Prudential, employees have a unique opportunity to build their career path by owning their development, their career, and their future. We encourage employees to hone their skills and explore continued opportunities within Prudential.PGIM, the global asset management business of Prudential Financial, Inc. (NYSE: PRU), is a global investment manager with US $1.3 trillion in assets under management as of Dec. 31, 2023. With offices in 18 countries, PGIM’s businesses offer a range of investment solutions for retail and institutional investors around the world across a broad range of asset classes, including public fixed income, private fixed income, fundamental equity, quantitative equity, real estate, and alternatives. For more information about PGIM, visit pgim.com.Prudential Financial, Inc. (PFI) of the United States is not affiliated in any manner with Prudential plc, incorporated in the United Kingdom, or with Prudential Assurance Company, a subsidiary of M&G plc, incorporated in the United Kingdom. For more information please visit news.prudential.com.PGIM Inc. (PGIM) is the principal asset management business of Prudential Financial, Inc. (PFI), a company incorporated and with its principal place of business in the United States. PFI of the United States is not affiliated in any manner with Prudential plc, incorporated in the United Kingdom or with Prudential Assurance Company, a subsidiary of M&G plc, incorporated in the United Kingdom.**Our Commitment to an Inclusive Workplace**Prudential Financial, Inc. serves its customers in more than 40 countries and territories, and we seek talented, creative individuals from a variety of backgrounds, worldviews, and life circumstances to work with us. We are focused on creating a fully inclusive culture, where all employees feel comfortable bringing their authentic selves to work. We don’t just accept difference—we celebrate it, support it, and thrive on it. At Prudential, employees have a unique opportunity to build their career path by owning their development, their career, and their future. We encourage employees to hone their skills and explore continued opportunities within Prudential. #J-18808-Ljbffr