Member Experience & Community Coordinator

• Bonus based on performance
• Employee discounts
• Flexible schedule
• Opportunity for advancement

Member Experience & Community Coordinator

• Respond promptly to all new leads through phone, text, email, and CRM.

• Conduct discovery conversations to understand each athlete's goals.

• Explain D1 Training programs, memberships, and personal training options.

• Schedule assessments, trial workouts and facility tours.

• Consistently convert prospects into members through relationship-based selling.

• Follow up on all prospective members until a decision is made.

• Help achieve monthly membership and revenue goals.

• Welcome every athlete and family with enthusiasm and professionalism.

• Create a positive, high-energy environment from the moment members walk through the door.

• Answer questions regarding memberships, scheduling, billing and programming.

• Build relationships that increase retention and member satisfaction.

• Assist with membership changes, freezes, upgrades, and renewals.

• Resolve member concerns with empathy and urgency.

• Celebrate member milestones and successes.

• Manage front desk operations and daily administrative tasks.

• Maintain accurate member records within the CRM.

• Process memberships, payments, agreements and account updates.

• Answer incoming phone calls and respond to emails promptly.

• Maintain facility organization and presentation.

• Assist the General Manager with daily operational needs.

• Create flyers, promotional materials, newsletters and other marketing collateral.

• Assist with social media content by capturing photos and videos during training sessions and events.

• Coordinate community outreach initiatives and partnership opportunities.

• Build relationships with local schools, youth organizations, sports teams, and businesses.

• Represent D1 at community events, expos, tournaments, and promotional activities.

• Help execute seasonal campaigns and member appreciation events.

• Assist in planning and executing camps, combines, clinics, competitions, and special events.

• Coordinate event logistics and registration.

• Help recruit participants through outbound calls and community outreach.

• Ensure every event delivers an exceptional athlete and family experience.

• Passion for fitness, sports, or youth development.

• Outstanding communication and relationship-building skills.

• Positive, energetic, and professional personality.

• Comfortable making outbound sales calls and asking for the sale.

• Strong organizational and time-management skills.

• Self-starter who thrives in a fast-paced environment.

• Ability to multitask while maintaining attention to detail.

• Comfortable using CRM systems, Microsoft Office, Canva and social media platforms.

• Willingness to work evenings and every other Saturday. 

• 1+ years of customer service, sales, hospitality, or fitness industry experience.

• Experience with membership sales or consultative selling.

• Marketing or event planning experience is a plus.

• Experience working with youth athletes or sports organizations is preferred.

• Become proficient in explaining all D1 Training programs and memberships.

• Consistently respond to new leads within established response time goals.

• Achieve membership sales and conversion expectations.

• Deliver an exceptional member experience that contributes to high retention.

• Successfully coordinate and support community outreach efforts.

• Produce professional marketing materials and assist with social media initiatives.

• Become a trusted resource for athletes, parents, coaches and the D1 team.