Customer Service Associate

Customer Service Representative

The Customer Service Representative is responsible for the Front Information Desk. This is where the Customer Service Representative can be most effective: greeting our guests, answering questions, checking in vendors, accepting and logging deliveries, answering incoming telephone calls, maintaining lost and found items, accepting payment(s) for programs, events, and point-of-sale purchases, and confirming or adjusting (as needed) locker room assignments. The Customer Service Representative also performs a variety of other support for the administration office, staff, and the facility in general.

This role will pay an hourly rate of $15.00.

Benefits for Part-Time roles: 401(k) savings plan and 401(k) matching.

This position will remain open until December 4, 2026.

Responsibilities

• Provides information about the Centene Community Ice Center/St. Louis Music Park programming, events, and concerts to walk-up customers and callers.
• Responds to inquiries regarding services, facilities, programs, and events.
• Deals directly with the public in person and over the phone, giving out general information, answering questions, explaining procedures, and gathering facts and pertinent information regarding problems and complaints.
• Operates computerized public information and reservation systems in an efficient and accurate manner.
• Responds to customer inquiries via telephone, in person, and/or in writing as required.
• Performs a variety of office clerical support activities.
• Use the Sparx machine to sharpen skates.
• Sell items in the Hockey Pro Shop.
• Keeps supervisor and other appropriate staff informed of problems or other matters.
• Interpret and enforce ice arena rules for customers.
• Collect fees and record in software.

Qualifications

• High School Diploma or GED preferred.
• Previous experience in a customer service role is a plus.
• Ability to work a flexible schedule based on events, including long hours, nights, weekends, and holidays as needed.
• Excellent customer service.
• Ability to follow basic instructions and directions.