Event Sales Coordinator

Event Coordinator

Lawn Club is an exciting competitive socializing destination in the Seaport, positioning itself as "New York's Leisure Headquarters." The massive 25,000 square foot venue features indoor and outdoor rentable gaming lawns, amazing cocktails, and a streamlined menu of tasty bites. Each rentable lawn includes popular lawn games, big-screen TVs, courtside F&B service, and dedicated "Lawncierges." Lawn Club caters to a variety of audiences, from twenty-somethings to corporate event planners.

The Impact You'll Make | Essential Responsibilities

• Answer any general event-related questions from clients and guests via phone and email
• Speak to availability and next steps for bookings with clients and guests
• Schedule meetings for Event Sales Managers
• Manage event calendars
• Provide excellent administrative services for the Events department by recording event data, assisting with planning, preparing BEOs and other correspondence
• Manage all incoming leads via website, phone, email, and other channels - and actively move the business through the sales process
• Answer all leads within 1 hour of receiving
• Perform first and second lead follow-ups and manage all lead tasks
• Assign Event Sales Managers to leads and loop in Event Sales Managers in lead discussions when appropriate
• Enter all incoming event inquiries into Tripleseat
• Reconcile and close event checks
• Assist with venue tours as needed
• Take detailed notes in all BEO meetings, adding sales team action items for the Event Sales Managers or sales assistant, adding tasks for Event Sales Managers or sales assistant postmeeting, adding ops team action items, and following up with ops team action items.
• Detail BEOs as needed and answer any general questions
• Manage seasonal menu updates
• Support event inquiries and event-related tasks
• Assist with greeting clients before and during events as needed
• Assist with client items on-site, including receiving, inventory, set up and breakdown
• Provide on-site event support for events as needed
• Add Out of Office email responses for the Events team as needed
• Follow all company policies, procedures, and guidelines
• Operate ethically to protect the assets and image of the company
• Perform other duties and responsibilities as needed

About You! | Knowledge, Experience and Skills

• Minimum two years of experience in guest relations or customer service roles, preferably in the entertainment or restaurant industry
• Minimum of two years event-related experience preferred
• Associate or bachelor's degree preferred
• Proficiency in Microsoft Office applications
• Proficiency in Tripleseat or other CRM platforms
• Proficiency in Toast or other POS platforms
• Proficiency in Seven Rooms or other reservation platforms
• Exceptional phone etiquette and professional communication skills, both verbal and written
• Ability to produce a substantial quantity of high-quality work efficiently in an environment with multiple priorities and events happening in rapid succession; time management is essential
• Enthusiastic and outgoing demeanor coupled with a customer-focused approach
• Strong experience in upholding guest service and hospitality standards
• Strong work ethic and customer-focused approach
• Ability to handle guest requests, complaints, and concerns in an efficient, calm, and genuine manner
• Ability to work independently and collaboratively in a fast-paced setting
• Effective and eloquent communicator, both verbal & written, across all levels of the organization
• Ability to work a flexible schedule including days, nights, weekends, and holidays
• Must be passionate, entrepreneurial, and dedicated to success

Physical Requirements

• Ability to perform the essential job functions consistently, safely and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards
• Ability to stand for prolonged periods of time
• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the store
• Bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment
• Climbing steps regularly

Compensation: $28 - $30 per hour

Our Benefits

Taking care of our people is at the heart of everything we do and we're committed to supporting our team with benefits that promote well-being, balance, and growth. From health and wellness to professional development and unique perks, our benefits are designed to help you thrive. Benefits may vary based on employment type and status and may include:

• Medical, dental & vision coverage
• 401(k) with company match contributions
• Life insurance coverage
• Generous paid time off policy
• Free family meal
• 50% employee discount at our businesses
• A robust employee referral bonus program

Growth Opportunities

To us, your career is more than a job—its a journey. Whether you're just starting your career or looking to take the next step, you'll have access to diverse experiences within restaurants, entertainment, sports, retail, and hospitality to gain exposure across different industries and roles. Our goal is to promote from within, offering mentorship, collaboration, resources and clear paths to advancement as you build valuable skills. In our culture, growth isn't just encouraged—it's expected, and we're here to support you every step of the way.

Notice To Third Party Agencies

Please note that The Seaport Corporation does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, SEG will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Seaport explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Seaport Corporation.

This job description is not meant to be an "all-inclusive" list of the duties and responsibilities of this job. Other related duties and responsibilities may be assigned. The Seaport Corporation reserves the right to change or modify job duties as necessary based on business necessity.