Gameday - Ticket Resolution Ambassador

Gameday - Ticket Resolution Ambassador

The Houston Texans are seeking an individual for the position of Gameday - Ticket Resolution Ambassador.

Our Texans Teammate Habits:

• Dedication to the team
• Be adaptable
• Passion for work
• Win with integrity
• Own the outcome

Culture:

We attract the best and brightest professionals by nurturing core ideals such as character, hard work, discipline, and teamwork. We reward performances and demand a total commitment to excellence and a will to win in everything that we choose to do.

Job Function:

Help resolve mobile ticketing issues that occur on gameday.

Duties & Responsibilities:

• Work all Houston Texans and LSSE gamedays.
• Assist and troubleshoot mobile ticketing issues on gamedays.
• Educate guests on digital and general ticketing processes.
• Provide exceptional customer service to all guests.
• Perform various other tasks that may be assigned from time to time by Ticket Operations Coordinator and Senior Director of Ticket Operations.

Subject to reasonable accommodations, position requires routine face-to-face personal interaction with other Club personnel and fans at NRG Stadium and/or NRG Park during Houston Texans football games and other Club events; therefore, job responsibilities must be physically performed in the Club offices and/or at NRG Stadium/NRG Park as may be assigned and not in a telecommuting manner.

Skills Required:

• Knowledgeable of functions and usage of mobile devices (smartphones, tablets, etc.)
• Proficiency in usage of desktop computer
• Effective verbal, written, and interpersonal communication skills.
• Ability to maintain confidential and/or proprietary information.
• Ability to work independently and with fellow employees in a professional and respectful manner.
• Ability to project a professional demeanor and appearance at all times.
• Ability to act proactively and adapt in a fast-paced environment.
• Job requires walking around and standing for prolonged periods of time in various Club premises in and around NRG Stadium and NRG Park, as may be assigned.

Education/Experience:

• High School Diploma preferred.
• Customer Service or Ticketing experience preferred.
• Experience with Archtics ticketing system preferred.

Title:

Gameday - Ticket Resolution Ambassador

FLSA Status:

Hourly, Non-Exempt

Department:

Ticketing

Reports to:

Ticket Operations Coordinator

Please note that while resumes of all candidates will be considered, as a way for the Texans organization to acknowledge and reciprocate the tremendous support given the Team by local fans and the local community in general, qualified candidates with permanent addresses in the Houston metropolitan and surrounding areas will be given first consideration whenever possible. If your skills and experience match our available position requirements, a Human Resources representative will contact you directly. Due to the volume of resumes received by the Houston Texans, we are unable to provide updates on the status of individual applications. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.