Infusion Intake Specialist

GENERAL SUMMARY OF DUTIES: An infusion Coordinator serves as the central liaison between patients, providers, and clinical staff to schedule, authorize, and manage infusion therapies. They ensure all documentation, insurance pre-authorizations, and logistical resources are secured for treatment. This role improves patient flow, manages scheduling, and maintains accurate records in Electronic Health Records (EHR). SUPERVISED RECEIVED: Reports to Physician or Office Manager SUPERVISION EXERCISED: None. ESSENTIAL FUNCTIONS: Intake & Authorization: Initiate and obtain pre-authorizations and pre-certifications from insurance companies for infusion treatments. Scheduling & Logistics: Coordinate patient appointment scheduling with nursing staff, providers, and pharmacy, tracking and managing inventory. Patient & Provider Liaison: Act as the primary contact for patients regarding appointment guidance and coordinate with clinicians for treatment plans. Documentation & Compliance: Maintain, document, and verify insurance benefits, patient financial responsibility forms, and treatment plans in EHR. Administrative Support: Support the infusion administration process, addressing billing issues, and managing incoming referrals. REQUIREMENTS EDUCATION: High school diploma or equivalent is required; some positions may require a medical assistant certification. EXPERIENCE: Previous experience in a healthcare setting, specifically with insurance pre-authorizations, medical terminology, and EHR Systems. Clinical Knowledge: Familiarity with medication, terminology, and infusion therapies. Communication: Strong interpersonal skills for interacting with patients, doctors, and insurance representatives. Organization: Ability to manage multiple tasks, such as scheduling and inventory control, in a fast-paced environment. REQUIREMENTS: Experience specifically within an infusion setting. Experience in a nursing role or as a clinical coordinator. KNOWLEDGE AND SKILL REQUIREMENTS: Proficiency in EHR systems, medical terminology, and strong communication skills to interact with patients and providers. Previous experience in a medical office, home infusion, or specialty pharmacy. ENVIRONMENTAL WORKING CONDITIONS: Office setting, well-ventilated and well-lighted. PHYSICAL/MENTAL DEMANDS: Sitting/standing for long periods of time. Requires eye-hand coordination and finger dexterity. Must be able to view computer screens for long periods. Occasional stress-related to workload and customers with problems. #J-18808-Ljbffr